Customer Service Officer

About AkzoNobel

Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let's paint the future together.

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We have an excellent opportunity for a Customer Service Officer to join our global company in our office based in Sunshine North, VIC.

The Customer Service Officer is the primary internal contact for our customers. The position is expected to enhance the company's reputation by providing appropriate advice and communication in a timely effective manner with customers and other personnel within various business units. 

Therefore, someone with a strong attention to detail, positive attitude and good communication skills who has worked in a fast-paced environment would be suitable for this role.

• Complete registering/ filing and archiving documentation while managing order receipt efficiently, prioritising timely order processing and good customer interactions and relationships.
• Support the order-to-cash process with excellence in order processing.
• Act as first-level contact and register and process customer orders in the ERP system received via, electronic mail, phone or other contacts with the customer.
• Obtain adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products) and make proposals for the improvement on work processes.

• Permanent Full-Time onsite based role, Monday to Friday – 9am-5.30pm
• Sunshine North based – onsite parking and public transport accessible.
• Enjoy our employee benefits on discounted private health insurance with Bupa, access to free physio onsite each week, subsidised gym membership for your health and wellbeing every year, free access for you and your family on our Employee Assistance Program (EAP) and more… 

• You will have previous experience in administration and customer service in a fast-paced environment. 
• Be competent in computer and clerical skills.
• Be customer-focused, team orientated, and flexible with strong attention to detail and communications skills.
• Solid experience with Microsoft suite – Excel, Word, Outlook and PowerPoint.
• Working knowledge of SAP Saturn application – would be highly advantageous.
• Knowledge of Paint industry – would also be highly regarded. 

To apply, please submit your resume via the 'apply now' button. 

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 49465