Cellar Door and Business Administration

7 days ago

Newcastle Maitland Hunter, Australia Keith Tulloch Wine Full time $60,000 - $80,000 per year

We are a family owned and operated business in vineyard, winery and cellar door. 

We are looking for a self motivated, vibrant and friendly person to join our cellar door sales and back office team with a business and/or administrative background. The position is permanent full-time and will include weekend work.

We are looking for:

Cellar Door Sales Customer Service & Administration

● Manage daily administrative tasks for the cellar door sales operations

● Deliver prompt & courteous service to customers

● Develop initiatives to increase visitation to the cellar door

● Facilitate and conduct wine tastings for customers whilst promoting responsible service of alcohol

● Maintain awareness of the priorities and workloads of individuals within the team

● Handle any cellar door sales complaints within capacity

● Answer incoming phone calls/emails promptly

● Complete end of day process

Stock Control/Inventory

● Maintain accurate and up to date stock records

● Maintain stock inventory levels and order stock for cellar door and Wine Club as required

● Maintain pricing on all products in 360Winery till system

Purchasing & Procurement

● Create Purchase Orders for cellar door consumables

● Receipt Purchase Orders for cellar door consumables

Management and Teamwork

● Provide on the job training for new and existing cellar door staff

● Contribute in the recruitment and selection of new cellar door sales staff when applicable

● Participate in team development initiatives and activities

System review and improvement

● Develop new and maintain existing workplace procedures, processes and documentation

● Identify opportunities to improve the overall cellar door sales administration function

● Implement improved practices and processes relating to the cellar door sales function

Essential Capabilities and Experience

● RSA

● Excellent computer, oral and written communication skills

● Strong spreadsheet skills

● Highly self motivated and enthusiastic

● Administrative, managerial and problem solving skills

● Experience in leading and supporting a team

Desirable Capabilities and Experience

● Product and market knowledge within the wine industry

● Highly developed consultative relationship building skills

If you meet these skills, we look forward to receiving your application.

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