Customer Engagement Officer

Work Type: Permanent Full Time

Work Location: Port Pirie

There to care. Here for good.

Aged care is so important. Some people forget that. You don't and neither do we. Because helping people is what we were born to do.

We've been a leading provider of aged care in communities across South Australia since 1953. That's a long journey, and we're proud of our stability and strength.

Now, we're on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.

Here, every moment matters and every client counts. And so do you.

Join us as a Customer Engagement Officer and be there to care.

A brighter future with Helping Hand, for older people and for you.

Based in our Regional Home Care office , as our invaluable Customer Engagement Officer, you will be the welcoming voice ensuring that older Australians and their families receive compassionate, accurate and timely support as they find their way through aged care services.

You will be the first point of contact, providing essential information and guiding individuals through available aged care funded programs and Helping Hand's fee for Service offerings.

You'll also make an impact by:

• Building strong connections with clients by recognising and adapting to their unique communication styles and preferences.
• Establishing and maintaining effective community networks with key stakeholders e.g., Assessment Teams.
• Collaborating with the Clinical Care Partner, as required, to assess referrals and determine the most appropriate care pathway and level of urgency.
• Maintaining accurate and transparent records in accordance with organisational policies and procedures, respecting the participant's right to privacy and confidentiality.

What you'll bring

To succeed in this role, you will have:

• Certificate III in Individual Support (Ageing) or Certificate III Health Services Assistance
• Excellent verbal and written communication skills.
• Ability to understand and respond sensitively to the needs and concerns of older people, their families and representatives.
• Demonstrated experience in liaising with a wide range of internal and external clients.
• Excellent data entry skills with proven attention to detail and accuracy.
• Great multi-tasking skills with the ability to manage competing demands and priorities efficiently and effectively.
• Have a valid NDIS Worker Screening clearance or be willing to obtain one

You'll stand out from the crowd if you have some of the following:

• Extensive experience in assisting clients to ensure they receive the best possible service experience.
• Knowledge of community networks, and resources and proven skill in utilising these for service development.

Please click the link below to view the position description:

Customer Engagement Officer Position Description

Why Helping Hand?

We get it - a role in aged care is more than just money. You don't do it for the pat on the back. You do it because you know it matters - and at Helping Hand, you matter, too.

We truly care about how you are. Here are some of the things we hope you'll love about working with us:

• We are who you are

Here's the thing. When good people come together, amazing things happen. At Helping Hand, you'll find real support from teammates and managers who share your values and strength. They've been in your shoes - and they'll always be just a phone call away to lend a helping hand.

• We are where you are

As our Customer Engagement Officer, you'll know you're contributing directly to a community you care about. And you'll see your impact on the faces of the people you're supporting.

• We care how you are

In any job, how well you feel affects how well you work. And we take that very seriously. ​​We want you to feel as secure as you can. So, we're proud that our people say they value the stability that comes with working for a well-established, growing organisation like us.

You'll also enjoy a range of other benefits:

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
• Access to an Employee Assistance Program (EAP)

Are you ready to lend a helping hand?

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted and conducting interviews accordingly.

Apply online today, or to find out more please contact the Recruitment team on

Current Helping Hand employees must notify their manager of their intent to apply.

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.