Reception and Administrative Assistant

About Youthrive

Youthrive is a social enterprise providing allied health supports to children and young people under a profit-for-purpose model. Our purpose is to improve the lives of as many kids as possible. Through evidence-based therapy, we empower families and equip kids and young people with the skills they need to thrive. Our profits go to Act for Kids to help keep kids safe, heal from trauma, and lead happy lives.

Youthrive is centred upon empowerment and underpinned by our values of being a professional, ethical, caring, and collaborative team. We are a strong values-based organisation committed to our purpose. We share our knowledge and learn from each other to provide holistic care to clients. We are proud to be named an Inclusive Employer by Diversity Council Australia.

Why Join Youthrive?

• Above-award leave provisions – including additional parental, wellbeing, professional development, and pet leave.

• 4 extra days of leave (Wellbeing Leave)

• Discounted Fitness Passport health and fitness membership for you and your family.

• Career progression. We're passionate about supporting our team members to achieve their professional goals, wherever you are in your career.

• Our Employee Assistance Program includes 24/7 counselling support and wellbeing portals.

• Fun Annual team day, wellbeing activities, birthday celebrations, and events.

About the Role

We are seeking a Full-Time Reception & Administrative Assistant to join our amazing team in Robina on a 6-month maternity backfill contract, with the possibility of extension. You must be available Monday to Friday from 9 AM to 5 PM.

Working alongside a multidisciplinary team of allied health professionals, you will provide timely reception and administrative support to clients and team members at Youthrive.

Key Responsibilities

• Provide professional customer service and administrative support to client families and the Youthrive team.

• Organise client referrals, book appointments, and fill cancellations.

• Complete invoicing, payment processing, and receipting.

• Manage reception, incoming phone calls, and correspondence.

• Make purchases and ensure the clinic is appropriately resourced.

• Organise and complete filing, scanning, and archiving client and clinic documentation.

Skills and Qualifications

• Demonstrated previous experience providing administration support to a busy office in the allied health/medical industry (essential).

• Cert II in Business Administration or equivalent (desirable).

• Excellent organisational, time management, and problem-solving skills with the ability to multi-task and prioritise.

• Good communication and interpersonal skills.

• Proficient use of Microsoft Office applications and experience with client management and payment processing systems.

• Knowledge of Medicare, private health insurance, and NDIS highly regarded.

Other Requirements

• Queensland Working with Children Check (Blue Card).

• NDIS Worker Screening Clearance.

• Current driver's licence.

• Legally able to work in Australia.

To Apply

Please submit your resume and cover letter addressing the key responsibilities of the role. Job applications will be reviewed as they are received. We welcome you to share any support or adjustments you need to enable you to participate equitably in our recruitment process. If you have questions or concerns, please speak with the contact person before or during your application. Your information will remain confidential.

If you have any questions about the role, please contact Terri Wills at Due to the high level of response, our team at Youthrive will review job applications as they are received.