Patient Support Specialist

15 hours ago

Robina, Queensland, Australia Healthy Clinics Pty Ltd Full time $45,000 - $65,000 per year
About Us

At Herbly, we make compassionate care easy. As a patient-founded telehealth clinic specialising in alternative medicine, our mission is to deliver outstanding outcomes at a fair price. We're scaling quickly and welcoming people who value empathy, practicality, and clinical excellence.

No white-coat stiffness here, just relatable clinicians, smart workflows, and transparent guidance that helps patients feel confident at every step.

The Role

As a patient specialist, you'll be the virtual face of our clinic - supporting patients and clinicians, coordinating daily admin, and ensuring every telehealth appointment feels smooth, timely, and stress-free.

Key Responsibilities

Reception Duties: Welcome patients virtually with professionalism and empathy via phone, email, or video, ensuring a positive first impression.

Appointment Management: Answer phone calls, schedule telehealth appointments, and manage the clinic's online booking system efficiently.

Administrative Support: Process patient information, maintain accurate digital medical records, and manage correspondence.

Team Support: Assist healthcare professionals with administrative needs and contribute to maintaining a collaborative remote environment.

Clinic Operations: Assist in organising digital workflows, supporting telehealth platforms, and addressing patient inquiries promptly.

What We're Looking For
  • Experience in a medical receptionist or administrative role in a healthcare setting is highly preferred, with familiarity in telehealth environments a plus but not mandatory - full training provided.
  • Strong organisational skills with attention to detail and the ability to multitask in a remote setting.
  • Proven experience in customer/patient support or a similar role.
  • Excellent interpersonal and communication skills to support patients virtually and work effectively with a distributed healthcare team.
  • Reliable home office setup with high-speed internet, a quiet workspace, and comfort working independently from home.
Availability

Monday - Friday from 8:30am - 4:30pm.

This is a full-time position - Work from home.

What We Offer?
  • Be part of a fast-growing industry with huge potential.
  • Work from home in a supportive, innovative, and dynamic environment.
  • Competitive salary and genuine career opportunities.
  • Professional development that counts: paid onboarding and training.
  • Work from home in a flexible environment.
Apply Now

If you're ready to support a passionate team and help build a thriving telehealth clinic, we'd love to hear from you

Note: Due to the expected volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding. No agency submissions, please.

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