Front Office Manager

We Put the World on Vacation

Travel Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Where No Two Days Are The Same

At Travel Leisure Co., we are vacation connoisseurs. Come join the fun of putting the world on vacation. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Manly team as the Front Office Manager today

How You'll Shine

To actively contribute to this global company's vision to put the world on vacation, as a Front Office Manager you are responsible for ensuring the efficient day to day operation of the Reception desk including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise.

You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.

How You'll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• $76,515.00 per annum superannuation
• Full time position
• Subsidised Private Health Insurance
• Discounts with our Corporate Partners: Fisher & Paykel, HSBC, Goodlife Health Clubs, Harvey Norman
• Discounted Hotel and Resort stays globally

What You'll Bring

To be considered for this great opportunity it is essential that you have the following skills and attributes:

• Management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service.
• Effective supervision of all reservations, guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer and quality focused.
• Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
• Supervision of lobby services, ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Operation of an effective night audit function, receivables and reporting. Accuracy and attention to detail of this daily function being paramount while maintaining customer focus.
• Preparation of Front Office recurring reports, commenting on key performance indicators.
• Support Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
• Support Maintenance to ensure room standards, public areas, resort assets are maintained while meeting productivity goals.
• Ensure public areas are clean and well presented with regular monitoring. Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Adherence to WHS and Compliance procedures and policies

About You

• Work experience as a Front Office Manager or similar role within a hotel environment.
• Self-motivated with genuine passion for hospitality and guest experience
• Experience supervising, training and motivating staff
• Confident in creating rosters and adhering to wage control
• Confident interpreting and generating reports as well as reviewing daily occupancies to ensure smooth operations
• Well presented with an eye for detail and strong organisational skills
• Calm and professional demeanor in all instances, confident in conflict resolution and complaint handling
• Solid Rooms Division knowledge
• Excellent time management and communication skills including rapport building between internal and external stakeholders
• Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
• Ability to work unsupervised
• Flexibility to work on a rotating roster including weekends and public holidays
• Undergo regular training

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

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