Front Office Manager
2 days ago
We are looking for an experienced professional to join our team as a Front Office Manager at a reputable hotel.
This is a unique opportunity to work in a dynamic and fast-paced environment with a talented team of professionals who share your passion for hospitality.
You will be responsible for assisting and overseeing the day-to-day operations of the Front Office Team, leading the team in absence of management, and acting as a hotel representative on behalf of the General Manager.
Key Responsibilities- Assist and oversee the Front Office Team.
- Lead the Front Office team in absence of management.
- Drive a caring culture for guests and inspire team members to create a unique story for each guest's stay.
- Maintain guest loyalty and recognition program to the highest standards.
- Connect with guests and colleagues by being authentic and creating a sense of belonging through listening and empathy.
- Be a safety champion and lead by example following health and safety procedures.
- Process and assist with check-in and check-out of guests when needed.
- Assist with roster preparation ensuring suitable and cost-effective employee levels.
- A dynamic work environment.
- Benefits package.
- Employee Assistant Program.
- Opportunities for career advancement.
- A dry-cleaning service.
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