Account Manager

Job description:

About the role

As the Account Manager for our Toowoomba area, finding the right mix of what is best for business and best for the client is your number one priority to ensure you are creating an exceptional customer experience as well as finding new business opportunities.

You understand teamwork is critical to achieving this success. Working in conjunction with the Sales Team you will help drive a culture of working smarter, not harder, through innovation, continuous improvement, and efficiencies.

Responsibilities include:

• Identifying, understanding, and developing customers and market offers to meet current and potential customer needs

• Developing and maintaining extensive market knowledge including competitors, suppliers, industry trends, and products, along with customer-specific forecast materials

• Monitoring customer service standards including carrying out regular review meetings with selected customers to monitor the achievement of mutual objectives

• Ensuring exceptional customer service and timely provision of quotations and response to customer needs

• Facilitating development opportunities for internal sales staff, including inviting them to attend sales visits, buddying with internal sales team members, and providing feedback

• Preparing sales forecasts and tracking actual volumes against forecasts

• Reviewing SAP reports and monitoring performance against budget - taking corrective action as required
  

If you're passionate about customer relationships and driving business success, we want to hear from you

You are a proactive and engaging team player with a customer-centric focus, who has a passion for building relationships and account management. You enjoy operating autonomously and have a high level of integrity.

You will also have:

• Proven sales record in steel, construction, or manufacturing industries preferred but not essential

• Proven networking skills and an ability to build and strengthen customer connections

• Have effective time management and communication skills

• Knowledge of Microsoft Office applications - MS Word, Excel, Outlook

• Knowledge of SAP and CRM

• Possess a systematic and logical thought process in problem-solving; establish root cause and continuous improvement

• Maintain uncompromising standards on employee safety, quality, ethics, and a sense of fairness in dealings with employees

• Strong demonstration of achieving revenue and volume-driven KPIs

• Financial & business acumen (including high-level numeracy skills)

• Valid driver's licence

Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site.

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
• Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.

InfraBuild is Australia's leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

With an extensive network of branches covering all major cities and regional areas, InfraBuild Steel Centre is Australia's premier supplier of metals and building products. InfraBuild Steel Centre is part of InfraBuild's Steel & Tube distribution stream. Steel & Tube also includes three of our iconic service brands: Midalia Steel, Tonkin Steel, and Steelforce.

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
  

• Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You'll thrive not only in your career with us, but beyond.
  

• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You'll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.
  

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.