Patient Account Manager

Join Our Hospital with HEART

Full-Time | Permanent Opportunity

Hourly Rate: Clerk Level 5 - $38.87 to $40.49 plus superannuation and benefits

At St Andrew's Toowoomba Hospital, our people lead with Honesty, Excellence, Accountability, Respect, and Trust – delivered with Compassion. We are seeking an experienced and detail-oriented Patient Accounts Manager to oversee our patient billing and collections function.

This management role is ideal for someone who thrives in a team-focused, values-driven environment and is committed to supporting financial excellence while enhancing the patient experience.

What makes a difference for you?

Access a range of competitive benefits including:

• Generous salary based on experience and qualifications
• Not-for-profit salary packaging up to $15,900 p.a. + $2,650 meals & entertainment and an ability to transfer your novated lease or commence one
• Free on-site parking and uniforms
• Free on-site gym and employee wellness program
• Free and confidential Employee Assistance Program (EAP)
• Waiver of up to $500 excess per annum if admitted to St Andrew's Toowoomba Hospital
• Exclusive workplace banking offers through Commonwealth Bank
• Ongoing professional development and training opportunities
• A values-driven, inclusive, and supportive workplace culture

Make a Difference Every Day…

As a valued leader in our Finance team, you will:

• Supervise and lead a small team (3 staff) to ensure timely, accurate billing and collections
• Monitor accounts receivable and implement strategies to reduce outstanding balances
• Liaise with health funds, patients, and clinical teams to ensure documentation and coding are correct
• Resolve complex billing issues and patient enquiries with empathy and professionalism
• Oversee processing of write-offs, refunds, and prepare internal reports
• Identify and implement process improvements that enhance financial performance
• Contribute to a culture of integrity, collaboration, and service excellence

What makes a difference for us?

We're seeking an individual who brings:

• Minimum 3–5 years of experience in healthcare billing or patient accounts (preferred)
• Candidates with experience in other accounts receivable areas will be considered alongside those with healthcare billing backgrounds
• At least 2 years of experience in a supervisory or team leadership role
• Strong organisational and problem-solving skills
• Excellent communication and interpersonal abilities
• A proactive and collaborative approach to cross-departmental teamwork
• A commitment to values-based leadership in a not-for-profit setting

Join Our Hospital with Heart

We're a hospital built by the community, for the community, and serving the community. We believe our purpose is to make a difference in people's lives, delivering compassionate care that's grounded in our values.

At St Andrew's, you'll experience:

• Honesty in how we communicate
• Excellence in every detail
• Accountability in how we deliver
• Respect in how we treat each other
• Trust in our teamwork
• Compassion in every interaction

We're not just a hospital; we're a hospital with heart, doing amazing things every day.

Living in Toowoomba

Toowoomba, Queensland's largest inland city, offers vibrant culture, excellent schools, scenic parks, and a wide range of recreational opportunities. With emerging infrastructure, an international airport, and destination dining, Toowoomba is a thriving regional hub with a relaxed lifestyle. See more of what we have to offer at

Embracing Diversity

St Andrew's Toowoomba Hospital celebrates the diverse talents of our people. We are committed to fostering an inclusive workplace and strongly encourage applications from Aboriginal and Torres Strait Islander people and individuals of all cultures, identities, and abilities.

Be Part of Our Vision

At St Andrew's, we're more than a hospital — we're a community with heart, committed to innovation and improving lives across the Darling Downs and beyond.

How to Apply

Submit your application including:

• A cover letter (maximum 2 pages) addressing your alignment with the role and our HEART values
• Your resume
• Two professional references
• Evidence of your legal right to work in Australia

Enquiries & Applications:

Lisa Ballinger – Finance Manager at

Applications Close: 5pm, Sunday 14th September 2025

Applications will be reviewed as received, and an appointment may be made prior to the closing date.