Senior Manager Customer
2 weeks ago
You're agile, keen and open to meaningful work and opportunities that come your way.
You're passionate about public service and ready to lead a team of professionals, share your expertise and guide decision-making to help shape the future of our State.
In this role, you'll:
Be delivering Customer and Product outcomes for SM-West in alignment with the approved Business Case. The role will be focused on supporting Metro West procurement activities including and not limited to: participating in tender interactives; leading evaluation of proposed technical solutions; assessing alternate tender bids and options; contributing to evaluation presentations and reports and managing multi-disciplinary teams.
A critical aspect of the role is building the case for holistic decision-making when scope conflicts or unresolved issues arise across functional teams.
The role also involves managing the day-to-day operations of the Customer & Product (C&P) team, fostering cross-functional collaboration, and maintaining strong engagement with stakeholders and sponsors. It works closely with the Project Delivery team and includes direct line management of two team members.
For more information on the position click the Role Description. Please note this is currently a 5 month opportunity with possible extensions.
About you
• Proven ability to prepare and guide complex issues through formal governance processes and influencing senior stakeholders, ensuring alignment with strategic objectives.
• Proven ability to work within a large-scale, fast moving project with a complex stakeholder environment
• Possesses in-depth knowledge of Sydney Metro's strategic priorities and customer needs, enabling tailored service delivery and stakeholder engagement.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Sydney Metro delivers Australia's biggest public transport project and first driverless railway. We engage with our customers and community, and contribute to vibrant and attractive places through station design, interchanges and precincts.
Join us
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.
This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days.
What are you waiting for…? Connect with us. Apply now
Applications close: 11:59 pm 23rd October 2025.
For more information about this role, please contact FRANK..NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
Need some help with your application? Take a look at our application tips video series.
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