Senior QA Engineer

Senior Quality Assurance Engineer

• Location: Sydney
• Grade 9/10 Starting at a salary of $129,464 + Super
• Temporary role until September 2026

What will you do?
As a Senior Quality Assurance Engineer, you will work on a multi-stream program within a multi-discipline team responsible for executing website and API testing services in relation to improvements on The role delivers the specialised aspects of product quality including automation, functionality, usability, accessibility and performance testing solutions to deliver business systems in line with strategic plans.

Your day-to-day
Responsibilities will include:

• Working in an agile fashion with a scrum delivery team to plan the preferred approach to testing new features on an ongoing basis.

• Work with multiple delivery squads as directed by Principal Quality Assurance Engineer and Quality Assurance Chapter Lead.

• Conduct functional testing against acceptance criteria including cross browser/device testing, responsive design testing, accessibility testing and follow best practice QA procedures and standards.

• Deliver test plans, test scenarios, test case for user stories ensuring alignment to functional and non-functional requirements

• Take complete responsibility of delivery of new features through various environments and ensure features are tested thoroughly during the process.

• Contribute towards automated regression testing to enhance regression test coverage and conduct peer review automated tests developed by other QA Engineers

• Participate in regression testing and post deployment testing

Your experience
The ideal candidate will have:

• More than 8 years' experience as QA Engineer preferably testing large and complex web applications.

• Hands on experience on web automation testing like Selenium, Cypress

• Demonstrated experience in Accessibility Testing

• Experience in Automated Visual Testing is highly recommended

• Working experience using source control tools and test management system.

• Exposure on using any industry standard Content Management System (CMS). Experience on Drupal is highly desirable.

• Strong communication and management skills.

• Strong collaboration and influencing skills.

• Strong work ethic with a can-do attitude to work to tight deadlines.

Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:

• The opportunity for meaningful work that matters to all of us in NSW

• Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts

• Much more than just a job, you can build a career here

• Unmatched opportunities for growth and development

You can read about all the perks and benefits of working at the Department of Customer Service here.

About the team
The Department of Customer Service has embarked on a journey to transform the NSW Government into the world's most customer-centric government. We place the customer at the centre of everything we do and are leading the digital strategy for NSW Government.

The OneCX program is an all-of-government strategy that will see over 450 agency websites migrated onto one single source: We are transforming our customer's digital experience of NSW Government. It is making it easier for customers to access the information they need, without having to understand or navigate the structure of government.

If you have a growth mindset, are customer and digitally obsessed and excited about taking government to the next level, we want to hear from you.

Salary Grade 9/10, with the base salary for this role starting at 129,464 base plus superannuation

Click Here to access the Role Description.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 2nd of October 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process.

For more information, please visit

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Information on adjustments available for the recruitment process