Senior Delivery Lead
1 day ago
Senior Delivery Lead - NSW Data Analytics Centre (DAC)
Clerk Grade:
9/10
Annual Salary Range:
$129,464 - $142,665 + superannuation
Employment Type:
Temporary (until 30/06/2026), Full-time
Location:
McKell - Haymarket, Sydney / Hybrid
- Play an influential role in the delivery of high-profile projects
- Support a variety of outcomes across NSW Government
- Working with genuinely awesome, ambitious, and collaborative people.
- Make a difference to the people of NSW
- Great exposure to cutting edge technology
Our Mission
The NSW Data Analytics Centre's (DAC) mission is to build world-class capabilities in whole-of-government data analytics to improve outcomes for citizens of NSW. In a world of increasing complexity and rapid change, data analytics has the potential to deliver innovation in service provisions and improve outcomes by generating new perspectives. The NSW DAC was the first of its kind in Australia, and a model now being replicated in other jurisdictions.
The Data Analytics Centre (DAC) exists to lead a whole-of-government approach in tackling some of the State's most difficult policy challenges. Using DAC's Data Analytics Platform, the DAC works to connect data, people and insights to build world-class capabilities in whole-of-government data analytics to improve health and well-being, safety, social, economic and environmental outcomes for the citizens of NSW.
Take a look at our website at https to learn more about us.
The Role
An exciting opportunity for a
Senior Delivery Lead
to join the NSW Data Analytic Centre's diverse and collaborative team, engaging with various partners both internally to the Department of Customer Service (DCS) and across the NSW government sector.
As Senior Delivery Lead, you will manage and coordinate the development and implementation of agency projects to support key government initiatives such as the Premier's Priorities. The DAC as a provider of advanced data analytics and data services capability which aid in development of data driven decision making, evidence-based policy making and service delivery. The role actively contributes to a high performing team environment, providing excellent customer service and enabling continual service improvement practices.
Key responsibilities include:
- Quickly establishing high performing, self-organizing Agile squads to deliver customer outcomes
- Lead and facilitate Agile ceremonies and provide coaching for new team members.
- Identify, mitigate, and escalate issues and risk where appropriate.
- Build strong relationships with customers and partners
- Draft and maintain a range of Agile Project delivery related artefacts, documents and status update reporting communications.
- Lead the use of data, apply appropriate methodologies, research, and analysis to deliver on the DAC's goals, targets, KPIs and strategic priorities.
- Lead the development of high-quality data analysis and reporting.
- Lead engagements with customers to collaborate on then planning of projects to enable delivery and a sound assessment of outcomes.
- Contribute to the identification of opportunities to develop and maintain strategic relationships across government, industry, and the community.
- Provide coaching and mentoring to other team members to achieve high levels of performance in meeting the project/unit objectives and a culture of ongoing capability development.
- Contribute at a senior level to the overall management and strategic development of the business unit and perform duties as required by the Director, Data Services
Key Skills and Experience to be successful
- Relevant tertiary qualifications (technical or I.T. related)
- Demonstrated currency of knowledge in the areas of agile delivery and project management.
- Strong communication, presentation, and collaboration skills - Experience in ensuring that key relationships, internally and externally, are managed effectively and alignment is achieved across all teams.
- Display the key behaviours of an agile mindset - Trust, Transparency and Collaboration
- Ability to work through a range of complex matters and conceptual issues to recommend practical solutions, often within limited timeframes.
- Translate technical and complex information into plain English in an environment of divergent stakeholder perspectives.
- A general understanding of data technologies and analytical methods
Highly Desirable
- Extensive experience as Project Manager, Delivery Officer, Delivery Lead, Technical Project Management or Technical Business Analysis and
- A strong background in the planning and delivery of technical solutions across the I.T. landscape
- Senior leader, customer engagement and senior account management skills
- Strong understanding of the Agile Methodology and extensive experience in its practical application to support the delivery of large project portfolio
- Experience in relationship management with government agencies, private industry, peak industry advisory bodies, the public, committees, and other groups.
Who You Are
- You have a passion for working with people and believe in the power of empowered Agile delivery teams
- You have a pragmatic approach to preaching agile methodologies
- You know how IT projects work - and you love delivering outcomes for our customers
- You're someone who is highly organised and ready to go. All the time.
- You understand the challenges our customers go through to move from a project to an outcome-oriented mindset, and you're willing to help them with it
- You're a natural at building trusting relationships in the team and with our customers.
- You thrive when collaborating with others to make things happen
- You have a good sense of direction and can inspire others
- You walk and talk the live values everyday: Integrity, Accountability and Trust
- Able to manage multiple concurrent work streams.
- Ability to declutter complex problems into manageable chunks
Why the DAC and the Department of Customer Service
The Department of Customer Service (DCS) is the newest agency in the NSW Government. We are a central agency of Government, comprised of agencies and business units that deliver regulatory and other services to the people of NSW and across the NSW Government. We are committed to championing the interests and perspectives of NSW citizens to deliver better customer service outcomes.
The DAC is committed to building a culture of highly engaged and talented people, all working together in a collaborative and high-performance culture which facilitates career mobility and diversity. Our culture is underpinned by the NSW Public Sector core values of Excellence in Service, Integrity, Accountability and Trust and a clear set of expected behaviours.
In addition, see why you should work for NSW at
We also recommend looking at the Department of Customer Service website at: to learn more about us.
How to Apply
Department of Customer Service is a diverse organisation that values excellence in service, integrity, accountability and trust. We look forward to building an even more diverse organisation and encourage applications from Aboriginal and Torres Strait Islanders people, people from diverse cultural backgrounds and people with disability.
To apply for this role please apply online via
Your application should include a cover letter of no more than 2 pages, and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role. Applicants invited for interview will be required to complete additional assessments.
There are no selection criteria to be addressed
.
A Talent Pool may be created for future on-going and temporary roles and is valid for a period of up to 18 months
Role is temporary (up to 30 June 2026) with the possibility of extension or conversion to on-going
Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation
Click Here to access the Role Description.
For enquiries relating to recruitment please contact Meg Rapley via
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday 13 October 2025 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
-
Senior Delivery Lead
1 day ago
Sydney, New South Wales, Australia NSW Government Full time $120,000 - $150,000 per yearSenior Delivery Lead - NSW Data Analytics Centre (DAC)Clerk Grade: 9/10Annual Salary Range: $129,464 - $142,665 + superannuationEmployment Type: Temporary (until 30/06/2026), Full-timeLocation: McKell - Haymarket, Sydney / HybridPlay an influential role in the delivery of high-profile projectsSupport a variety of outcomes across NSW GovernmentWorking with...
-
Portfolio Delivery Coordinator
22 hours ago
Sydney, New South Wales, Australia Delivery Centric Full time $80,000 - $120,000 per yearROLE: Portfolio Delivery Coordinator LOCATION: SydneyAs a Portfolio Delivery Coordinator you will:Provide dedicated coordination support across the Customer Platforms portfolio delivery teams, assisting in the planning, tracking, and delivery of multiple projectsTrack project status and provide updates to relevant stakeholders on progress, risks, and any...
-
Senior Delivery Lead
24 hours ago
Sydney, New South Wales, Australia CI&T Full time $120,000 - $180,000 per yearJoin CI&T - Where Passion Meets InnovationCI&T, a global leader in digital transformation, is on the hunt for a dynamic and experienced Senior Delivery Manager to join our vibrant Sydney team. Are you ready to take the next big step in your career? This pivotal role will not just be a job, it will be your chance to lead, innovate, and transform the future...
-
Senior Agile Delivery Lead
1 week ago
Sydney, New South Wales, Australia Talenza Full time $180,000 - $250,000 per yearAbout the OpportunityOur client, Sonic Healthcare, is embarking on a major digital transformation - reimagining web and application experiences that connect patients, clinicians, and laboratories across Australia.We're seeking a Senior Agile Delivery Lead to play a pivotal role in shaping and delivering this journey.Reporting to the Director of Digital and...
-
Senior Data Engineer
1 week ago
Sydney, New South Wales, Australia Delivery Centric Full time $120,000 - $180,000 per yearROLE: Senior Data EngineerLOCATION: SydneyRequirements:Sound understanding of Data modelling conceptsStrong knowledge of SQLAWS Data Stack: S3,RDS, Redshift,Iceberg and Glue (proficient)Programming languages: Python/Spark (working knowledge)Data warehousing / ETL : Glue,EMR or Abinitio (working knowledge)Visualization : PowerBI, Tableau or QuickSight...
-
Senior DevOps OpenShift Engineer
3 days ago
Sydney, New South Wales, Australia Delivery Centric Full time $120,000 - $180,000 per yearJob Title: Senior DevOps Engineer (OpenShift - ROSA)Location: SydneyJob Description:Someone who can help with the DevOps & Quality uplift of the applicable areas. This person will help coordinate with the offshore DevOps Engineers.Offshore coordination, ability to assess current SDLC maturity, influence quality first by driving DevOps uplift, automation,...
-
Delivery Lead
1 day ago
Sydney, New South Wales, Australia Tabcorp Full time $120,000 - $180,000 per yearWe are seeking an experienced Delivery Lead to provide leadership and day-to-day management to our team, ensuring on-time, high-quality delivery within scope while championing agile practices. This role is critical to driving digital projects that prioritise player safety, requiring a blend of technical expertise, agile proficiency, and strong stakeholder...
-
Delivery Lead
3 days ago
Sydney, New South Wales, Australia TabCorp Holdings Full time $120,000 - $180,000 per yearDelivery Lead508289Sydney (Eora Nation), NSW, AustraliaTechnologyFull Time - PermanentWe are seeking an experienced Delivery Lead to provide leadership and day-to-day management to our team, ensuring on-time, high-quality delivery within scope while championing agile practices. This role is critical to driving digital projects that prioritise player safety,...
-
Delivery Lead
1 week ago
Sydney, New South Wales, Australia UCentric Full time $120,000 - $180,000 per yearDelivery LeadLocation:Sydney CBD (Hybrid – 4 days onsite, 1 day WFH)Employment Type:Permanent, Full-TimeIndustry:Australian Digital Product CompanyAbout the clientOur client is an established Australian technology business building consumer facing digital products at scale. They are upgrading their delivery practices and product experience to support the...
-
Data Delivery Lead
3 days ago
Sydney, New South Wales, Australia Westpac Group Full time $120,000 - $180,000 per yearCreate your best future and join Westpac as a Data Delivery LeadThis role will play a crucial part of the UNITE team. UNITE is our business-led, tech-enabled transformation, and a key priority for the Group. UNITE is about delivering 'one best way' to make our processes, systems and tech simpler so we can deliver a better experience for our customers and...