ICT Service Desk Officer

2 weeks ago

Sydney, New South Wales, Australia Calvary Full time $85,000 per year

Progress with purpose at one of Australia's largest health care providers

Get ahead with salary packaging, benefits and professional development in a supportive team environment

Permanent full time opportunity

Visa sponsorship available for the right candidate

Competitive salary package up to $85,000 inclusive of superannuation

Location: Sydney

About the role

The position of the ICT Service Desk Officer will be the first point of contact for any enquires for both internal and external users. It is expected that this role will deal with all Calvary streams – Public and Private Hospitals, Aged Care and Community Services and ensure systems supported by National ICT suit the needs of each service. Each Business Stream and Site will vary on the services they provide e.g. Maternity, Mental Health, Rehab, ICU, etc. therefore the understanding of Health Care Business Processes needs to be broad.

Key Responsibilities

Provide first line support for any information technology issues and problems

Provide assistance by phone, face to face, and using a ticket management system.

Triage initial call and allocate to appropriate technical or application specialist

Create internal and external user documentation and assist end users with issue resolutions

Set-up active directory user accounts, exchange mailboxes and distribution group emails

Apply appropriate security rights for application and reports

Participate in Calvary Change Control process and ensure all changes carried out in regards to National Systems have both Technical and End User documentation

Assist with the testing process for Calvary applications

What you bring

Relevant tertiary qualifications in Information Technology

3 years' experience working in an ICT Service Desk with application troubleshooting/problem solving skills

Demonstrated experience in operating in a fast-paced environment with the ability to prioritise and escalate tasks as required

Excellent organisational and time management skills

Highly proficient in the use of Microsoft Office suite applications

Strong customer service focus with strong communication and interpersonal skills

Desirable:

Previous IT experience within Private or Public health care sector

Experience with clinical and/or hospital-related technologies

Experience using the following tools/applications :

  • JIRA Service Desk
  • Citrix
  • Active Directory
  • Windows environment
  • ITIL Foundation v3 or v4

Why work for Calvary?

At Calvary, our staff matter.

With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

Your benefits:

NFP salary packaging benefits, discounted health insurance and gym memberships

Paid parental leave

Training, development pathways and career opportunities

Flexible hours that make sense for you

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.

Please note the following:

As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role

You will be required to provide evidence of immunisation as required for your role

  • ICT Service Desk Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeService Full time $65,000 - $90,000

    About the RoleWe are seeking experienced ICT Support Specialists to join a dynamic and supportive environment.As an ICT Service Desk Officer, you will be responsible for providing proactive first-level support for a wide range of ICT incidents and service requests.You will manage incoming enquiries via phone and email, document interactions accurately,...

  • ICT Service Desk Officer

    2 weeks ago

    Sydney, New South Wales, Australia Calvary Health Care Full time $85,000 per year

    Sydney, NSW, AustraliaPermanentClosing on: Aug Add to favourites Favourite View favouritesPosition DescriptionProgress with purpose at one of Australia's largest health care providersGet ahead with salary packaging, benefits and professional development in a supportive team environmentPermanent full time opportunityVisa sponsorship available for the right...

  • Service Desk Officer

    2 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Help Desk Support Officer (Day Shift)Manage incidents and service requests, resolving issues, escalating when required, and ensuring a smooth and positive user experience.4 month contract (AS03)- immediate start - day shiftAdelaide CBD - Beautiful premisesExcellent onboarding and training to ensure successThe CompanyJoin a progressive government organisation...

  • Service Desk Officer

    3 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Help Desk Support Officer (Day Shift)Manage incidents and service requests, resolving issues, escalating when required, and ensuring a smooth and positive user experience.4 month contract (AS03)- immediate start - day shiftAdelaide CBD - Beautiful premisesExcellent onboarding and training to ensure successThe CompanyJoin a progressive government organisation...

  • Ict Service Delivery Officer

    1 week ago

    Sydney, New South Wales, Australia Green Point Christian College Full time

    GREEN POINT CHRISTIAN COLLEGEA ministry of Green Point Baptist ChurchOur motto is "Equipped for Life"ICT SERVICE DELIVERY OFFICERPermanent Full Time or Part Time (by negotiation)A great opportunity is available for an enthusiastic, inquisitive ICT Service Delivery Officer to join our team and work with some of the latest technologies in the industry with a...

  • Ict Service Delivery Officer

    4 days ago

    Sydney, New South Wales, Australia Green Point Christian College Full time

    GREEN POINT CHRISTIAN COLLEGEA ministry of Green Point Baptist ChurchOur motto is "Equipped for Life"ICT SERVICE DELIVERY OFFICERPermanent Full Time or Part Time (by negotiation)A great opportunity is available for an enthusiastic, inquisitive ICT Service Delivery Officer to join our team and work with some of the latest technologies in the industry with a...

  • Ict Service Desk Officer

    1 week ago

    Sydney, New South Wales, Australia Parramatta City Council Full time

    The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney's Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally, and...

  • Service Desk Officer

    1 week ago

    Sydney, New South Wales, Australia Ashdown Consulting Full time

    $55-$65 per hour + Super- 3-month contract- Elizabeth Street, Sydney**Service Desk Analyst | 3-month contract | $73.13 Incl. super**$55-$65 per hour + Super3-month contractElizabeth Street, Sydney**About the Company**This NSW government agency is a major service provider that strives to deliver a more consistent and innovative experience within the...

  • ICT Help Desk Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeICT Full time $68,680 - $85,940

    **Help Desk Specialist Position Available**We are seeking a skilled professional to fill our ICT Helpdesk Officer role, working on a six-month contract with potential for extension or long-term placement.The ideal candidate will have at least one year of experience in Level 1 help desk support, with expertise in O365, Active Directory, Outlook, and MS Teams....

  • Ict Systems Analyst

    1 week ago

    Sydney, New South Wales, Australia Concert Ict Full time

    **ICT Systems Analyst**We are looking for an ICT Systems Analyst with a skillset in Systems & Data Integration and Compliance Management.**Location: Sydney - In office****Work Type: Permanent (Full-time)** (38 hours per week)**Salary: $70,000 to $80,000****About us**:Concert Group (Concert Resources Pty Ltd, Concert ICT Pty Ltd) is an Australian-based and...