Service Desk Analyst

• Computer Systems Officer (CSO) 1
• Ongoing Full-Time
• Parramatta

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Service Desk Analyst to be part of our Technology Service Centre, Technology and Communication Services Command team. The Service Desk Analyst provides a range of quality ICT call centre services to NSWPF customers to support the efficient operations of NSWPF business. ICT Service Desk, a part of Business and Technology Services Command, is the first line in providing quality business technology support to NSWPF.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• Working collaboratively on ICT initiatives that support the community through policing practices.
• Opportunities for personal growth / development and training programs.
• competitive salary;
• flexible work options;
• opportunity to purchase leave;
• annual leave loading;
• corporate wellbeing programs including seminars and the Fitness Passport;
• free annual influenza vaccination;
• salary packaging options via superannuation contributions or a novated vehicle lease;
• convenient location for public transport and to shops etc; and (check with hiring manager if not sure & remove if not true)
• in-house gym facilities.

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

Please address each of the following Target Questions (500 word per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

The role requires you to provide first level support to NSWPF covering both technical and customer service. Please describe a time where you were able to support a customer in addressing and resolving a technical incident. What was the incident and how did your efforts contribute to the resolution.

Target Question 2:

Please provide examples of where you have provided a high level of customer service. What was you approach in achieving positive outcomes.

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

If you require any further information about this opportunity, please contact the hiring manager Matthew Tracey via

To be eligible to apply for this role, you must meet one of the following statuses:

• an Australian Citizen;
• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.

If you identify as a person with disability and require further information on the role or you require specific arrangements to participate in the recruitment process, please contact the HR Diversity Team by email at PCC-

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

Thank you for your interest in this role. We look forward to receiving your application.