Client Engagement Officer

About the role – Permanent Full Time

The Client Engagement Officer supports people with disability to access the right services through Baptist Care SA. As the first point of contact for NDIS inquiries, the role guides clients and families through intake, assessment, and transition with care and professionalism. It includes developing tailored service agreements, maintaining accurate records, and working with service teams to ensure a person-centred approach. This rewarding role offers the chance to make a meaningful impact while improving service quality.

Key responsibilities will include, but will not be limited to:

• Acting as the first point of contact for NDIS inquiries and supporting clients through intake and assessment processes.
• Developing Service Agreements and Schedules of Support tailored to individual client needs.
• Collaborating with internal teams to ensure smooth client transitions and ongoing support.
• Maintaining accurate records and contributing to continuous service improvement.

About you:

You will be a compassionate, client-focused professional with strong communication skills and experience in NDIS or community services. You manage priorities independently, maintain accurate documentation, and build positive relationships with clients, families and stakeholders. You are adaptable, empathetic, and patient, with a genuine commitment to supporting others and continually improving the quality of care provided.

You will also have the following skills and experience:

• Relevant qualifications or demonstrated relevant experience working within an NDIS environment
• Previous experience in a client service role
• Experience working with people with disability or community services
• Excellent interpersonal and communication skills.
• Experience using client management systems and databases to maintain records and prepare reports

About us:

We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia.  Together with Baptcare (VIC, TAS, SA) and Baptist Care NSW/WA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.

Why work with us?

Baptist Care SA offers a flexible and supportive environment where you are encouraged to be the best version of yourself.

You'll also receive:

• A competitive salary on the SCHADS Award (Level 4) + super
• Salary packaging in addition to increase your take home pay
• A corporate health plan with BUPA offering discounted health insurance
• Employee Assistance Program
• Support cultural and community obligations, including up to five days Paid Cultural Leave

We do not accept applications via email, however, for more information, please see our website, or reach out to Deb Potter at for a confidential discussion.

All staff are required to work within our code of conduct and undergo relevant pre-employment checks as part of our commitment to safeguarding vulnerable people.

Baptist Care SA is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptcare (VIC, TAS), to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.