Customer Service and Office Admin

5 days ago

Salisbury, Queensland, Australia The Shower Dr Full time $70,000 - $120,000 per year

About Us:

The Shower Dr is Brisbane's leading shower repair and bathroom renovation company.

With 25 years of experience and locally owned and operated, we pride ourselves on a great team culture that promotes strong work/life balance.

Rapid growth on the back of our high standard of work and customer service, means that we are looking for a new person to join our growing office team.

We are looking for a proactive and motivated Customer Service and Office Administrator to join our team on a full-time basis. This role involves engaging with potential customers, qualifying enquiries, scheduling appointments with our sales team, and administrative duties. If you're a confident communicator with a sharp eye for detail, we want to hear from you

Comprehensive training is provided and continuously updated, ensuring you can perform to your highest standard and align with the company's expectations.

Our operating office is based in Salisbury (Brisbane South).

Key Responsibilities:

  • Handle incoming enquiries from potential customers via phone, email, and online platforms.
  • Providing an exceptional first impression to customers.
  • Accurately and efficiently enter customer details into our system and manage records.
  • Ask key questions to qualify potential customers and assess whether they are a fit for our services.
  • Book appointments for qualified leads with our sales representatives.
  • Organise and manage the scheduling calendar to ensure smooth operations.
  • Provide clear and concise information to customers, preparing them for the sales process.
  • Work closely with the sales team to ensure leads are fully qualified and ready for quoting.
  • Maintain accurate records of enquiries and qualification outcomes.
  • Performing office administration duties.
  • Assisting in stockroom inventory management.

Skills and Experience:

  • Previous experience in an administrative or customer-facing role, ideally with a focus on customer service and lead qualification. 2-3+ years ideal.
  • A confident, professional phone manner and excellent communication skills.
  • Ability to ask the right questions, listen, and qualify leads based on specific criteria.
  • Strong organisational skills with attention to detail and ability to manage a calendar efficiently.
  • Strength in multi-tasking - this can be fast paced at times, so a proven ability of speed and accuracy is required.
  • A self-motivated, driven attitude with a passion for helping customers find solutions.
  • Familiarity with scheduling tools and office software (e.g., Google Sheets, Microsoft Excel).
  • Construction industry experience not necessary.

Benefits:

  • Competitive salary with weekly pay
  • Fantastic culture with a tight knit team
  • Opportunities for professional growth
  • Ongoing training and support

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