Customer Service Coordinator

7 days ago

Southport Queensland, Australia Private Advertiser Full time $60,000 - $80,000 per year

Customer Service Team Leader & Coordinator

We have a rare opening in our close-knit team for an experienced Customer Service Coordinator & Team Leader.

We are a trade based business sending our technicians onsite to domestic customers homes.

Our team applies our expertise & process to quickly and professionally deliver to our customers.

We are a preferred provider to most of our clients and so have a solid and growing flow of work.

The successful candidate will be responsible for:

  • Inbound calls, emails, SMS, and work orders
  • Managing the daily schedule of the technicians
  • Other administrative & service tasks, quoting, monitoring the progress of current work, and managing service team members to ensure the companies objectives and sales goals are met.
  • Managing and improving processes, staff training & development
  • Handling any customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
  • Growing the department whilst guiding and coaching our team, meeting KPI's.

Your traits:

  • Emotional intelligence – you understand and care about other people
  • A track record of success communication, customer experience creation, and leadership
  • Problem solving and creative thinking
  • Commercial awareness, good with numbers, understand prioritization and can adapt to what can sometimes be a rapidly changing day
  • Solid client relationship skills
  • Teamworking, relationship-building and influencing skills
  • Technical expertise an advantage

The Requirements:

  • Customer Service experience in a trade-based repair & service business
  • Experience in field service software
  • Coordinating a team to deliver a consistently positive customer experience

Benefits:

The opportunity to become a key member of our leadership team.

The freedom to reshape our service processes and put your own stamp on our business

Incentive program

Only successful candidates selected for an interview will be contacted within 2 business days.

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