Customer Service Consultant

4 days ago

Southport, Australia Frizelle Sunshine Automotive Full time

**Full-time, part-time, and casual opportunities available (casual rate $37.13/hr)**:

- ** Multiple positions available with opportunity for overtime**:

- ** 2-week’s comprehensive training through our training academy**

We are recruiting for a **Customer Service Consultant** to join our Business Development Centre located in **Southport**.

**Role Overview**:
**Inbound Call Handling**:

- Answer incoming calls promptly and professionally.
- Qualify enquiries, gather necessary information, and record details.
- Transfer calls or take messages for the appropriate team members.
- Make service bookings on behalf of multiple brands.
- Provide accurate information to customers and resolve basic queries.

**Customer Communication & Support**:

- Handle inbound enquiries through Podium chat, SMS, calls, and review tools.
- Follow up with leads and customers to maintain relationships and encourage repeat business.
- Send automated and manual review requests to customers after service completion.

**Skills & Experience Required**:

- Proven experience in administration, CRM management, or customer service.
- Experience handling high volumes of inbound calls in a professional setting.
- Strong written and verbal communication skills.
- Excellent organisational skills with the ability to multitask and prioritise.
- Tech-savvy, with the ability to quickly learn new software.
- Data-driven mindset with basic reporting and analysis skills.

**Success Measures**:

- Call answer rate and quality of call handling.
- CRM data accuracy and completeness.
- Lead response times and follow-up rates.
- Customer satisfaction scores / positive review volume.
- Task completion within agreed timeframes.

**Why You’ll Love Working Here**:

- ** Career Development**: We’ll invest in your training from Podium CRM skills to leadership development with clear pathways to roles like Sales Representative, Service Advisors, **Team Leader** or **Operations Coordinator**.**:

- ** Variety & Impact**: Every day is different, and you’ll play a key role in creating a smooth, positive experience for our customers.
- ** Supportive Culture**: Work with a team that values collaboration, learning, and celebrating wins.

**Who are we?**

Frizelle Sunshine Automotive have proudly been established on the Gold Coast for over 30 years and supports the career growth of over 1,000 team members. As a family focused business our ethos is built on customer experience and these values will continue to ensure our success and sustainability for many, many years to come.

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