Customer Service Representative

2 weeks ago

Southport, Australia Next Level Racing Full time

Are you passionate about gaming, technology, and helping people?

Next Level Racing’s Customer Service Team is looking for a Customer Service Representative to add to its team Next Level Racing is the world’s foremost brand revolutionizing simulation with our industry-leading product range for racing and flight. Our focus lies in innovation and quality to meet the demanding need of sim racers, flight enthusiasts, and gamers. We continue to lead the market with innovative designs and technology. Our range of products is sold in more than 50 countries. This is a great opportunity to work in an interactive office and show your work on a global scale for the growing community of gamers. Next Level Racing's extensive collaboration with leading brands like Boeing, SONY, and iRacing has led us to be a global leader in the simulation space, including leading esports teams such as Fordzilla, Ferrari esports, Charlotte Phoenix, and many more. We are also proud to be the winner of the 31st Queensland Exporter of the Year Award and Good Design Award Gold Winner 2020.

As a member of Next Level Racing, you have a can-do attitude, are solution-oriented, thinks outside the box, and are customer-centric. As no two days are the same, your flexibility and willingness to learn will be your biggest asset. You will work in a fast-paced environment that expects and values being committed and reliable in your daily tasks. Your ability to work independently and in group environments key. We aim to foster a positive work environment that focuses on growth and collaboration.

**Responsibilities**
- Supports eCommerce customer experience through placing orders, setting up returns, and troubleshooting
- Provide product information to our customers to ensure the best product for them
- Build relationships to create life-long customers
- Achieve personal and team productivity targets
- Coordinate sales efforts with team members and other departments
- Present, promote, and sell products/services using positive engagement with existing and prospective customers

**Requirements**:

- 1+ year proven work experience as customer service representative
- Excellent verbal and written communication
- Coachable, adaptable, and open to feedback
- Intermediate to advanced computer skills; this includes proficiency in Microsoft Office, and ability to type 50 wpm, and strong experience navigating the internet
- Quick learner with the ability to successfully complete training
- Strong organizational, multitasking, and time management skills
- Responsible and dependable
- Passionate about gaming and technology

**Salary**: $45,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Southport, QLD 4215: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

Licence/Certification:

- Manual Driver Licence (required)

Work Authorisation:

- Australia (required)

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