Customer Service

Company Description

atWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better working lives.

To do that, we work with people to identify their goals and aspirations, build skills and job-readiness, and support them through interviews and into employment. We also work with prospective employers to ensure their needs for recruiting new team members are met. In short, our approach is to support a person in the way that best helps them transform their life, in pursuit of our belief that work's for everyone.

You must be a Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Job Description

• This is an on-site position.

We're interested in hearing from you if you are compassionate, tenacious, and want to promote human potential through creative problem solving and collaboration.

Employment Services roles are all about motivating and empowering our clients to take steps towards meaningful employment, our belief is that work's for everyone.

We want you to join our team if you embody our values of Integrity, compassion, determination & thriving together.

We believe that as a successful candidate, you will be someone who is driven to transform lives through a person-first approach, tailoring support and solutions to the person in front of you and thinking outside the box on how to make a real difference in a client's life through employment.

A day in the life at atWork Australia may include:

• Encouraging and motivating clients through appropriate activities to find their own employment;
• Building relationships with local employers to source job opportunities for our clients;
• Placing clients into sustainable employment leading to outcomes;
• Ensuring all activity is appropriately recorded, documented and adheres to compliance and/or contractual requirements; and
• Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process.

Qualifications

Attributes and Experience:

• Experience in customer service or a client facing role;
• Ideally, demonstrated experience of working with people overcoming challenges;
• Happy and confident liaising with multiple external and internal stakeholders;
• Confident working towards KPIs and making placements that result in sustainable and lasting employment for our clients/employers;
• An overall desire to be part of our broader atWork Australia family, with a true belief in our purpose: to connect people and business, so both can thrive; and
• Hold a current Drivers Licence.
• NO PRIOR EMPLOYMENT SERVICES EXPERIENCE NECESSARY

Additional Information

atWork Australia's Perks:

• On the job training as well as ongoing career development and national opportunities;
• Job stability and guaranteed full-time hours;
• Achievable quarterly incentive scheme;
• Access to a range of benefits including discounts for health insurance, access to psychology services, ability to purchase additional leave, roadside assistance and paid parental leave.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.