Customer Service Specialist

20 hours ago

Southport Queensland, Australia Next Level Racing Full time $50,000 - $80,000 per year
Customer Service Specialist – Join the Team Behind the World's Leading Simulation Brand

Location: Bundall, QLD (As of December 2025)

Company: Next Level Racing/ Pagnian Imports

Are you passionate about gaming, technology, and delivering great experiences?

Join Next Level Racing, a global leader in simulation technology trusted by Boeing, Ferrari, Ford, Sony, and the FIA. Our racing and flight simulators are used by enthusiasts and professionals in over 50 countries — and we're looking for a Customer Service Specialist to help us continue shaping the future of simulation.

You'll be the friendly, knowledgeable point of contact for our online and showroom customers — helping with everything from product selection to technical support — while being part of an exciting, fast-growing company in the gaming and tech space.


What You'll Do
  • Deliver exceptional customer support via phone, email, live chat, and in person at our Bundall showroom.
  • Assist customers across our range of racing cockpits, flight simulators, haptic systems, and accessories.
  • Troubleshoot technical queries and guide customers through setup and care.
  • Manage orders, returns, and enquiries through Shopify and other digital platforms.
  • Engage with customers via live chat and social platforms to resolve issues in real time.
  • Collaborate with internal teams to improve the customer experience and share ideas.

What You'll Bring
  • A passion for gaming, simulation, and technology.
  • Strong communication and problem-solving skills.
  • A proactive mindset with attention to detail and time management.
  • Team player attitude — confident working independently and collaboratively.
  • Experience with Freshdesk, Shopify, or is an advantage (training provided).
  • Must have the right to work in Australia (citizen, permanent resident, or valid work visa).

Why You'll Love Working With Us

At Next Level Racing, you'll join a passionate, innovative team redefining how people experience simulation. We offer:

  • A modern Bundall office and showroom with the latest sim gear.
  • Opportunities to grow with a fast-expanding global brand.
  • A supportive, fun, and tech-driven culture where your ideas matter.

If you're ready to be part of a company that's changing the way people experience racing, flight, and gaming, we'd love to hear from you

Apply now with your resume and a short cover letter telling us why you'd be a great fit for the Next Level Racing team.

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