Customer Service Representative

**Join Our Team as a Customer Service Representative at Pagnian Advanced Simulations**

Are you passionate about providing exceptional customer service in the exciting world of advanced simulations? Pagnian Advanced Simulations, a leader in high-performance racing and flight simulation technology, is seeking a dedicated Customer Service Representative to join our team in Gold Coast QLD.

**About Us**:
Pagnian Advanced Simulations is an award winning Australian owned and operated company supplying the widest range of simulation products in Australia including world leading simulation brands such as Next Level Racing, Thrustmaster, Buttkicker, Moza, BJ and more. Our products are trusted by enthusiasts and professionals worldwide, and we are committed to delivering unparalleled quality and support to our customers.

As a frontline member of Pagnian Advanced Simulation, you have a can-do attitude, are solution-oriented, think outside the box, and are customer-centric. As no two days are the same, your flexibility and willingness to learn will be your biggest asset. You will work in a fast-paced environment that expects and values being committed and reliable in your daily tasks. Your ability to work independently and in group environments is key. We aim to foster a positive work environment that focuses on growth and collaboration.

**Responsibilities**
- Support eCommerce customer experience through placing orders, setting up returns, replying to customers, and helping with troubleshooting the products.
- Manage tickets and resolve customer queries promptly.
- Manage and respond actively to live chats, reviews, and E-Commerce platforms.
- Performs additional projects, duties, and assignments as required.
- Provide product information to our customers to ensure the best product for them.
- Build relationships to create life-long customers.
- Achieve personal and team productivity targets.
- Coordinate sales efforts with team members and other departments.
- Achieve agreed upon sales targets and outcomes within the schedule.
- Present, promote, and sell products/services using positive engagement with existing and prospective customers.
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

**Requirements**:

- Can work in Australia without restrictions.
- ⁠A high school diploma is required; post-secondary education is an asset.
- Proven work experience as a level 1 or 2 customer service representative. The sales aspect of the role is a bonus.
- Excellent selling, oral and written communication, and negotiation skills
- Prioritizing, time management, and organizational skills
- Intermediate to advanced computer skills; this includes proficiency in Microsoft Office, and ability to type 50 wpm, and strong experience navigating the internet.
- Quick learner with the ability to complete training
- Take charge attitude and ability to direct conversation.
- Strong organizational, multitasking, and time management skills
- Responsible and dependable
- Passionate about gaming and racing
- Coachable, adaptable, and open to feedback

**Why Join Us?**

**Impact**: Be part of a team that pioneers cutting-edge simulation technology.

**Growth**:Opportunity to grow professionally in a dynamic and innovative environment.

**Culture**:Collaborative and supportive culture that values creativity and excellence.

**Benefits**:Competitive salary and employee discounts on our products.

**Benefits**:

- Employee discount
- Professional development assistance
- Salary packaging

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Commission
- Performance bonus

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person