Settlements Operations Manager

Who We Are

At Pepper Money, we're dedicated to helping people succeed—whether it's buying a family home, a dream car, developing professionally, or growing their business. We've become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand. Over our 24 years, we've achieved a lot, but our proudest accomplishment is helping over half a million Australians reach their goals with our ever-expanding lending options.

The Role

We're looking for a confident and customer-focused Settlements Operations Manager to lead our mortgage settlements team at Pepper Money. In this role, you'll be responsible for delivering a smooth, accurate, and compliant settlement experience—while guiding a high-performing team and keeping customer satisfaction front and centre.

You'll help shape how we deliver outstanding service, stay ahead of industry trends, and ensure our processes meet both legal and business standards.

• Customer Experience: Ensure settlement processes run smoothly and deliver a standout experience, keeping pace with industry and global trends.
• Compliance & Accuracy: Oversee loan documentation and certifications, ensuring everything meets legal and regulatory requirements.
• Process Management: Manage end-to-end settlements in line with Pepper and legal guidelines, always with the customer in mind.
• Team Leadership: Lead, support, and inspire the Settlements team to achieve group goals and grow professionally.

About you

You're a natural leader with a strong background in mortgage settlements and a passion for delivering great outcomes. Here's what you'll bring:

• Industry Knowledge: Solid understanding of the regulatory environment and settlement processes.
• Leadership Experience: Proven ability to lead and develop high-performing teams.
• Operational Excellence: Skilled in managing quality, efficiency, and compliance in mortgage settlements.
• Cross-functional Partner: Able to engage stakeholders and align teams with business goals.

At Pepper Money, collaboration is just as vital as your skills. Our values are the heartbeat of our success, driving everything we do:

Can Do: We think outside the box and harness the power of teamwork to achieve the extraordinary.

Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable.

Real: We keep it honest and respect everyone, building genuine connections.

Our Benefits

At Pepper, we're dedicated to making this a fantastic place to work and supporting you every step of the way. Enjoy a values-driven, diverse environment with a leadership team that inspires success and a culture that rewards excellence. We're always finding new ways to make Pepper a place for everyone:

• Development: a full suite of development opportunities and a great team to learn from
• Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives
• Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options
• Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet
• Referral Bonus: Earn $2000 for referring great people.

If this role sounds like it's for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you.

For more information on Pepper visit .

Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.