Settlements Consultant

• Join our award winning organisation offering stability and flexibility
• Permanent role with opportunities for career progression and growth
• Open to candidates in NSW, QLD, VIC and WA

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

As a Settlements Consultant, you will play a key role in managing the claims process with accuracy, professionalism, and care. You'll oversee open claim files, maintaining precise claim reserves, and ensuring all activities are completed efficiently and within service standards.

This role is integral to the success of our claims team, contributing to operational targets and outcomes while consistently demonstrating behaviours that reflect our values and support our organisational goals.

As the Settlements Consultant, you will:

• Manage open claim files, ensuring all task level activities are completed efficiently, within agreed service levels and quality standards
• Proactively manage and maintain outstanding claim reserves at each stage of the process to ensure accuracy across the entire claims portfolio
• Liaise with suppliers and service providers to ensure clients consistently receive a high standard of service
• Respond to clients and service providers promptly, courteously, and with strong technical knowledge
• Maintain strong and professional working relationships with all service providers to support effective claims outcomes

• Sound knowledge of motor insurance claims processes, products, and industry practices (settlements experience highly desirable)
• Strong technical expertise in interpreting and applying insurance policy wording
• Meticulous attention to detail, ensuring accuracy in every aspect of the settlement process
• Ability to build rapport with customers and stakeholders, delivering a professional and supportive experience

At Hollard, you'll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We're a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We're also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion.  We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We're building something special. Working closely with our industry partners to reshape insurance for the better, we're people changing insurance.

Please note:

A full background check will be completed on the successful applicant.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.

We are NOT engaging Recruitment Agencies for this role and ask agencies to respect our policy of no unsolicited contact regarding advertised vacancies.