Account Manager

About Us – Fan Focused. Results Driven

Gemba is a leading organisation in Sports and Entertainment across Communications, Insights, Strategy and Data & Analytics.

Gemba's name is inspired by the Japanese origins of the word, to find the source of the truth. Since 2006 we have demonstrated a passion for understanding fans. In a sport and entertainment world that is becoming increasingly competitive and fragmented, fan insight is critical.

We deliver results for our clients. Whether it be better commercial outcomes or driving greater participation, this is our ultimate proof point, demonstration of shaping a better future for sport & entertainment.

About The Role

We have a full-time opportunity for an experienced Account Executive or junior Account Manager to join our Melbourne team - someone who thrives on managing campaigns end to end and building trusted partnerships with clients.

In this role, you'll own the day-to-day management of integrated projects across content, activations, events, social and more. You'll work closely with creatives, strategists, rights holders and clients to bring fan-first ideas to life - and ensure they're delivered with impact, precision and polish.

Responsibilities

Client & Campaign Management

• Manage the delivery of projects across multiple channels from brief to execution
• Build strong relationships with clients, rights holders, and partner agencies
• Contribute to creative briefing, campaign evaluation, and post-implementation reviews

Project Leadership & Operations

• Ensure seamless project delivery through strategic coordination and effective collaboration across internal creative, sponsorship, and events teams
• Own budgets, timelines, scopes and vendor management across assigned projects
• Coordinate on-ground activations, ambassadors, content shoots, and production partners
• Ensure brand guidelines, legal requirements, and internal processes are followed at all stages

Strategic & Creative Support

• Support idea generation and insight application across campaigns
• Contribute to competitive reviews, credentials, and new business development
• Collaborate with creatives, strategists, and consultants to deliver fan-led, insight-driven work

Team & Culture Contribution

• Guide and mentor vocational placement students on best practice client management
• Champion sustainability by recommending low-impact alternatives for events and activations
• Contribute to showcasing Gemba's work through credentials, case studies and social channels

Experience

About You

• 1-2 years in account management, sponsorship, or advertising
• Previous agency experience preferred
• Proven experience delivering integrated marketing campaigns in sport, entertainment or media
• A solid understanding of the Australian sponsorship landscape

Skills

• Strong communication and relationship-building across all levels
• Excellent project management, multitasking, and attention to detail
• Proficient with tools including PowerPoint, Excel, , Salesforce, and CRM platforms
• Confident briefing creatives, presenting, managing production, and overseeing budgets and timelines

Mindset

• Solutions-focused, collaborative, and unflappable under pressure
• Curious and commercial, with a deep understanding of fans and culture
• Passionate about great work, great people, and great outcomes

Success Looks Like

• Projects delivered on time, on budget, and to brief
• Clients who trust your leadership and love the work
• Campaigns that drive real fan engagement and business impact

How To Apply

If you're ready to make an impact and take the next step in your career, click Apply and submit your CV and Cover Letter. Please address cover letters to Kiana Wong, People and Culture Coordinator.

Note: All candidates require working rights of this country to perform the role.

Gemba is an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected characteristics or similar.

Recruitment Agencies, we appreciate the interest, but we've got this one covered. Thanks