Group Reservations Coordinator

1 day ago

West End, Queensland, Australia EVT - Entertainment | Ventures | Travel Full time $60,000 - $90,000 per year

Rydges South Bank Brisbane is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. 

About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.  

About Rydges:
Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest's stay.

Rydges South Bank is a highly-regarded 4.5 star, award-winning hotel boasting 304 rooms and suites, multiple food and beverage outlets, and conferencing facilities. The hotel is located on Grey Street in South Bank neighbouring the Brisbane Convention & Exhibition Centre.

About the Role:
We are seeking an experienced and detail-driven Groups Coordinator to join our dynamic team. This role is an excellent opportunity for someone with a background in Front Office or Reservations looking to take the next step into the commercial side of hotel operations. You will be responsible for managing all aspects of in-house group accommodation, from initial enquiry to post-stay reconciliation; ensuring a smooth, professional, and memorable experience for our clients and guests.

Working closely with the Sales and Operations teams, you will play a key role in driving group business, maintaining strong client relationships, and supporting the hotel's revenue goals.

Key Responsibilities:

• Manage all group accommodation enquiries, bookings, and communications with precision and efficiency.


• Coordinate group blocks from contract stage through to final invoicing and account settlement.


• Liaise with clients and internal departments to ensure group requirements and special requests are accurately actioned.


• Prepare and maintain group manifests, rooming lists, and related documentation.


• Work collaboratively with Sales and Operations to optimise occupancy and revenue opportunities.


• Provide on-the-ground support during major group arrivals and peak check-in periods.


• Handle guest or client issues promptly and professionally, escalating where necessary.


• Maintain up-to-date knowledge of room types, rates, packages, and hotel offerings to upsell effectively.

Skills & Experience:

• Previous experience in Hotel Front Office or Reservations essential.


• Working knowledge of Opera Cloud and iVvy (or similar PMS/CRM systems).


• Strong organisational skills and meticulous attention to detail.


• Excellent communication and relationship-building abilities.


• Ability to manage multiple priorities and deliver under pressure.


• A proactive, customer-focused mindset with a passion for service excellence.

Benefits & Perks

•    Incredible team member discounts from your first day on-the-job.  


•    50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.  


•    $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.


•    Awesome winter and summer savings and discounts at Thredbo.


•    Rapid career growth opportunities through our EVT network.


•    Local community involvement, volunteering and charitable giving.   


•    Australia and NZ's largest and most diverse experiences company

Join Rydges South Bank Brisbane and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.  

When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.

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