Transport & Customer Experience Coordinator

3 days ago

Lytton Queensland, Australia Rogers Transport Pty Ltd Full time $45,000 - $60,000 per year

Rogers Group is a leading national provider of Transport, Logistics and Warehousing solutions. From portside operations through to national road distribution, contract logistics and 3PL, we deliver complete supply chain solutions to our customers.

With our state-of-the-art facility in Lytton and continued investment in people, systems and technology, we are seeking a Transport & Customer Experience Coordinator to join our growing team. This role is key to ensuring smooth transport operations while delivering exceptional service to our customers.

About the Role

Working Monday to Friday, 8.30am–5.00pm, this hands-on role is the perfect mix of administration, data entry, and customer service. You'll be responsible for supporting the transport team with day-to-day operational tasks, ensuring accuracy in systems, and being a friendly and professional point of contact for our customers.

Key Responsibilities

  • Accurately enter and process transport bookings and data into internal systems
  • Provide frontline customer service support, responding to enquiries and updates
  • Monitor transport schedules and assist with daily job allocation
  • Liaise with drivers, warehouse, and operations teams to ensure smooth workflows
  • Assist with preparation of transport documentation and reporting
  • Proactively resolve issues and escalate when required to ensure customer satisfaction
  • General administrative support

What We're Looking For

  • Previous experience in administration, customer service, or transport support
  • Strong attention to detail and accuracy in data entry
  • Excellent communication and stakeholder management skills
  • Ability to prioritise and manage multiple tasks in a fast-paced environment
  • Proficiency with Microsoft Office; experience in transport/logistics systems is an advantage
  • A proactive, positive and customer-focused attitude

Why Join Rogers?

  • Be part of a dynamic and growing national business
  • A varied, hands-on role with exposure to both transport operations and customer service
  • Modern facilities and a supportive, team-oriented workplace culture
  • Opportunities to learn, grow, and be part of a company investing in its people

This is a great opportunity to join a supportive team and be part of a growing business that values its people and customers.

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