Customer Experience Specialist

1 day ago

Brisbane Airport Queensland, Australia Oroton Group Pty Limited Full time $40,000 - $60,000 per year

About us

Synonymous with accessible luxury, casual glamour and an ineffably Australian appreciation for the good life, Oroton is the preeminent luxury lifestyle brand in Australia, founded in Sydney in 1938. Oroton has become one of Australia's most prestigious and iconic brands, celebrated and loved for its unique heritage and ability to stay at the forefront of international trends. Today, all of our products are designed in Australia by our talented design team and crafted using the finest materials which are sourced from around the world.

About the role

We are looking for an engaged and inspiring Customer Experience Specialist to join our Brisbane DFO team. As a Customer Experience Specialist, you'll play a key role in delivering exceptional service, driving sales, and ensuring a seamless shopping experience. You'll assist customers in finding their perfect pieces while maintaining a high-energy, welcoming environment. With a focus on sales and inventory management, you'll manage high-volume stock, ensuring products are well-organised and readily available. Your attention to detail and passion for customer satisfaction will help elevate the brand and drive success in every interaction.

This role is a casual position offering approximately 20-25 hours per week - you will need weekend availability and for at least 2 full days during the week.

You'll excel in this role if you enjoy:

  • Leading and inspiring: You'll always lead by example and inspire those around you, fostering a customer-first mindset and ensuring exceptional service with every interaction.
  • Energising operations: With your enthusiasm, manage day-to-day store tasks, including stock organization, customer service, and sales, ensuring a seamless shopping experience.
  • Driving visual excellence: Work alongside the team to ensure the store is always visually appealing, executing merchandising strategies and product displays to attract customers.
  • Strategising and collaborating: Partner with the management team to develop and implement strategies focused on enhancing customer satisfaction, sales, and store performance.

What you'll bring to Oroton

  • A proven track record of working as part of a retail team, hitting the bulls-eye on KPIs, and smashing store targets.
  • High attention to detail and proven clienteling experience.
  • An attitude that thrives in a fast-paced, high-volume retail environment.
  • A keen eye for styling and a love for luxury products.
  • A positive attitude that keeps the team inspired and excited every day. You make work fun and invigorating

Some benefits on offer as an Oroton employee include:

  • Enjoy benefits including individual and team incentive programs, and Oroton product discounts
  • A structured training plan to learn the ins and outs of Oroton's 5 P's
  • Self-led development available to all employees through Skill Coach sessions on Culture AMP
  • Training and development opportunities for all team
  • Fun, supportive, and dynamic team culture

Does this sound like you? If you're ready to bring the excitement to our store and be a part of our Brisbane DFO teams' continued success, we would love to hear from you Apply today and ignite your career with Oroton

You must have full Australian working rights to be considered for this role.

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