Key Account Manager

We're looking for a Key Account Manager who's passionate about building strong relationships and delivering meaningful outcomes.

This role is ideal for someone who brings strategic thinking, industry insight, and a collaborative spirit to every interaction. You'll be responsible for guiding client engagement, identifying growth opportunities, and coordinating cross-functional teams to deliver tailored solutions.

If you're driven by purpose and enjoy working in a dynamic, people-focused environment - we'd love to hear from you.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.

Join us as we continue to grow and make a mark as the 5th largest telco in Australia

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down

Our fantastic culture lives and breathes our values:

• Don't be ordinary, be awesome
• Think BIG
• No bullsh*t
• Be good to people
• Have fun

We are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia

Let's talk about you

You're someone who thrives on building meaningful relationships and creating value through collaboration. You bring curiosity, resilience, and a strategic mindset to everything you do. You're motivated by purpose and love connecting the dots between client needs and impactful solutions.

• Demonstrates strong telco industry knowledge, with awareness of key trends such as SDWAN, NBN, and cybersecurity
• Skilled in territory mapping and developing strong, sustainable pipelines
• Comfortable navigating CRM systems such as Salesforce with confidence
• Approaches challenges with a problem-solving mindset and supportive direction
• Enjoys working on your own while contributing meaningfully to team success
• Adapts quickly to change and embraces opportunities to learn and grow
• Communicates value clearly and can share stories that connect solutions to real client needs

How will you support our "Why?"

As a Key Account Manager, you'll play a vital role in bringing our values to life. You'll be the trusted partner for our key accounts, helping them unlock new opportunities and deepen their engagement with Aussie Broadband. You'll work across teams to deliver outcomes that matter - for our clients and for us.

• Deliver the ABB value proposition with confidence and care
• Accelerate client engagement through upsell and cross-sell opportunities
• Build and nurture relationships with key internal and external stakeholders
• Drive yourself to meet and exceed goals that define success in the role
• Guide a collaborative sales process that brings together diverse teams to deliver the right client outcomes