Customer Service Representative

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

Your mission
CASUAL CUSTOMER SERVICE REPRESENTATIVE PUMA OCEANIA
Who We Are

We're PUMA, a global sport and culture brand with big energy and even bigger ambition. We move fast, think forward and back our people to run with ideas. Our Customer Service team is the quiet superpower behind it all, supporting our sales teams, retail stores, and partners across the region to keep things moving.

The Opportunity

We're looking for a Casual Customer Service Representative to join our Moorabbin-based team. This is a flexible, energised role perfect for someone who thrives on problem-solving, communication, and keeping things smooth behind the scenes. You will be part of the team who ensures our partners, stores & internal stakeholders feel confident, supported and understood.

This isn't headset-in-a-cubicle customer service, this is the engine room of the brand.

What You'll Be Doing

You'll be the go-to support for our internal sales teams and accounts, helping ensure orders, deliveries and requests flow effortlessly. On any given day, you might be:

• Managing order processing, product inquiries and follow ups
• Coordinating with Demand Planning, Purchasing and Operations to make sure things land where they should, when they should
• Helping resolve challenges, returns and account queries with grace and efficiency
• Keeping reporting, updates and communication crisp, clear and on time
• Being the "calm in the inbox storm" when things get busy (and they do)

Your talent
The Kind of Human Who Thrives Here

If the following sounds like you, you'll fit right in:

• You actually enjoy helping people, the satisfaction is the reward
• You can juggle multiple tasks and still notice the tiny details
• You're clear, confident and warm in communication (no robots here)
• You know how to stay cool, organised and upbeat when the pace picks up
• You like variety, each day isn't the same here (thank god)

Experience in sales support, customer service or retail operations = a bonus.

A can-do vibe = essential.

Why You'll Love Working at PUMA

Being part of PUMA means being part of a team that backs each other. We keep it real, support growth and make the work fun. You'll get:

• True flexibility we work with you on availability & scheduling
• Serious staff discounts (your sneaker game will never be the same again)
• A culture that's genuinely collaborative, inclusive, and grounded
• Opportunities to develop and grow once you're in, you're in.
• A workplace that feels like a team, not a corporate box

This Role is Casual

Perfect if you're studying, transitioning careers, balancing life, or just want meaningful work that doesn't require locking into full-time hours.

Ready to join the crew?

and run with us.

Our principles

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

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