Customer Service Representative

2 weeks ago

Moorabbin Airport, Australia Amer Sports Full time

If you haven’t heard of Amer Sports before, you will know our internationally recognized brands including **Wilson**, **Salomon**, **Arc’teryx** and **Atomic**. Our brands specialize in high-performance, technical sports equipment and apparel, and encourage users to get outside, keep active and have fun - whether they are playing tennis or golf in the summer, or skiing in the Winter. Combine your skills and passions into one in this fast-paced and rapidly growing business, with countless possibilities for personal career development

We’re excited to be recruiting for a permanent full-time **Customer Service Representative** role within our Moorabbin Head Office to focus on our retail customer service with portfolio brands. This is a pivotal role that will require superior organizational and communication skills, and an interest in our brands / sport / the outdoors will ensure you are aligned to our company culture.

**Your new role...**

Responsibilities will include:

- Actively manage customers order book / backorders across all Amer retail accounts
- Managing retail orders from placement to fulfilment using SAP and Microsoft Office
- Approving and processing replacement products or value credit to customers
- Support Sales teams, Brand Managers and other stakeholders on CS and order book matters
- Provide order book reporting to various stakeholders
- Process credit notes
- Liaise with supply chain team on arrival of inventory

**What we're looking for...**
- Experience in a similar customer service role dealing with multiple touch points for a customer
- Confident using Microsoft Office
- Experience with SAP (desirable)
- Strong communicator
- Someone who is process driven
- Experience working for sporting goods and/or technical product (highly regarded)
- A passion for our sports is a bonus

**What’s on Offer (this just touches on some of the benefits and perks)...**
- Free product and generous allowances to get you kitted out for all your sporting adventures
- Flexible, family and pet friendly working environment, including additional school holiday flexibility / support.
- Work in a state-of-the-art 6-star energy efficient facility, with a huge business focus on environmental and social strategies
- Free Access to a gym, weekly HIIT classes, table tennis social competitions and more
- Support in career development, wellbeing and personal growth
- Regular staff activity days, including camping, snow trips, fun runs and more
- Company supported volunteering program
- Modern open plan office located in a developed hub of Melbourne’s South Eastern Suburbs with free parking

**So, who’s keen?

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