Customer Service Representative

21 hours ago

Moorabbin Victoria, Australia PUMA Group Full time $40,000 - $60,000 per year

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION:
CASUAL CUSTOMER SERVICE REPRESENTATIVE PUMA OCEANIA
Who We Are
We're PUMA, a global sport and culture brand with big energy and even bigger ambition. We move fast, think forward and back our people to run with ideas. Our Customer Service team is the quiet superpower behind it all, supporting our sales teams, retail stores, and partners across the region to keep things moving.

The Opportunity
We're looking for a Casual Customer Service Representative to join our Moorabbin-based team. This is a flexible, energised role perfect for someone who thrives on problem-solving, communication, and keeping things smooth behind the scenes. You will be part of the team who ensures our partners, stores & internal stakeholders feel confident, supported and understood.

This isn't headset-in-a-cubicle customer service, this is the engine room of the brand.

What You'll Be Doing
You'll be the go-to support for our internal sales teams and accounts, helping ensure orders, deliveries and requests flow effortlessly. On any given day, you might be:

  • Managing order processing, product inquiries and follow ups
  • Coordinating with Demand Planning, Purchasing and Operations to make sure things land where they should, when they should
  • Helping resolve challenges, returns and account queries with grace and efficiency
  • Keeping reporting, updates and communication crisp, clear and on time
  • Being the "calm in the inbox storm" when things get busy (and they do)

YOUR TALENT:
The Kind Of Human Who Thrives Here
If the following sounds like you, you'll fit right in:

  • You actually enjoy helping people, the satisfaction is the reward
  • You can juggle multiple tasks and still notice the tiny details
  • You're clear, confident and warm in communication (no robots here)
  • You know how to stay cool, organised and upbeat when the pace picks up
  • You like variety, each day isn't the same here (thank god)

Experience in sales support, customer service or retail operations = a bonus.

A can-do vibe = essential.

Why You'll Love Working at PUMA
Being part of PUMA means being part of a team that backs each other. We keep it real, support growth and make the work fun. You'll get:

  • True flexibility we work with you on availability & scheduling
  • Serious staff discounts (your sneaker game will never be the same again)
  • A culture that's genuinely collaborative, inclusive, and grounded
  • Opportunities to develop and grow once you're in, you're in.
  • A workplace that feels like a team, not a corporate box

This Role is Casual
Perfect if you're studying, transitioning careers, balancing life, or just want meaningful work that doesn't require locking into full-time hours.

Ready to join the crew?
Apply now and run with us.

PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

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