Administrative Lead

Are you a natural leader with a passion for creating efficient, consistent, and high-quality administrative support? Jabiru is seeking an Administrative Lead to provide both strategic and hands-on leadership to our Administration Team, ensuring smooth operations across all services.

At Jabiru, you're never just doing a job - you're part of a team creating change, building belonging and making a lasting difference in the lives of children and communities.

Join a team with inclusive leaders, collaborative teams, and a culture of care that lets you show up as your whole self, every day.

Why you'll love working at Jabiru

• Salary packaging options that help your pay go further — supporting you to live well while you uplift others
• Flexible hybrid working options, including work from home
• Discounted OSHC fees
• Access to a wide range of perks through the Employment Hero platform — including discounted movie tickets, gift vouchers, health insurance and more
• A team culture built on wellbeing, care, connection, and purpose

About the Role

The Administrative Lead plays a central role in connecting Jabiru's operational functions, strengthening systems, and championing service excellence. You will oversee a team of Administration Officers across HR administration, family support, rostering, recruitment, onboarding, service coordination, account management, and internal communications. By working closely with leaders across the organisation, you will ensure administrative functions are integrated, timely, and responsive to the needs of staff, families, and services.

Your key responsibilities will include:

• HR Administration: Ensure all recruitment and onboarding documentation, compliance checks, and employee records are completed accurately and on time. Support probation reviews and maintain mandatory compliance registers.
• Team Leadership and Coordination: Lead, mentor, and coordinate the Administration Team to deliver consistent, high-quality support. Establish clear work plans, priorities, and accountability processes. Conduct regular performance check-ins and professional development discussions.
• Operational Support Systems: Maintain efficient administrative workflows and systems to support day-to-day operations. Implement continuous improvements and ensure timely and accurate communication between Administration and Operations teams.
• Rostering and Workforce Coordination: Oversee service rosters, staffing allocations, and compliance with workforce ratios. Minimise unplanned shift gaps and ensure operational coverage.
• Family and Service Support: Respond to family and community enquiries promptly, support enrolment, billing, and account management processes, and contribute to maintaining high family satisfaction ratings.
• Communication and Reporting: Provide clear internal communications, reporting, and insights to support decision-making within Operations and Leadership Teams.
• Continuous Improvement: Identify opportunities to improve administrative efficiency, implement new systems or processes, and support change management across operations and HR administration.

What We're Looking For

• Proven ability to lead and develop teams, coordinate workflows across multiple operational areas, and build collaborative relationships.
• Experience developing and improving administrative systems to enhance efficiency and accountability.
• Strong understanding of HR and employment compliance requirements, including Working with Children Checks, qualifications, and policy adherence.
• High-level organisational, communication, and problem-solving skills, with the ability to manage competing priorities.
• Attention to detail, accuracy, and confidentiality.
• Proficiency in Microsoft 365 suite; experience with HR systems such as Employment Hero or Xap is highly desirable.
• Experience in the education, childcare, or community services sector is highly desirable.

Inclusion & Safeguarding Commitment

At Jabiru, everyone is welcome. We're an equal opportunity employer and we celebrate the different backgrounds, experiences, and perspectives that make our team stronger. We're committed to creating a safe, inclusive, and accessible workplace where everyone can thrive. This includes safeguarding children and young people, prioritising their wellbeing, and ensuring all team members contribute to a culture where children and colleagues alike feel safe, respected, and valued. We encourage applications from people of all ages, abilities, cultures, identities, and communities.

Ready to bring your best? Our best brings out their best - and we'd love you to be part of it.

Apply now and join a team where your work truly matters