Information Access Officer

Together we shape thriving communities, public spaces, places and economies.

• Ongoing full-time opportunity
• Parramatta location with flexible working supported
• Salary relative to experience, and ranges from $113,574 to $125,720 + super

What's in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

The role

As an Information Access Officer in the Department of Planning, Housing and Infrastructure, you'll play a pivotal role in supporting the department and its network agencies to meet their obligations under the Government Information (Public Access) Act 2009 (GIPA Act) and Parliamentary orders for papers under Standing Order 52. You'll manage formal and informal access applications, assist in coordinating returns to Parliament, and provide advice on information access matters.

You'll also contribute to the development and improvement of internal processes, support statutory reporting, and assist with external reviews conducted by the Information and Privacy Commission and the NSW Civil and Administrative Tribunal. Your ability to interpret legislation, manage competing priorities, and maintain strong stakeholder relationships will be key to your success.

This is a dynamic role that requires sound judgement, attention to detail, and a commitment to transparency and public sector integrity.

For more information read the full Role Description: Information Access Officer

What you will bring to the role

• In-depth knowledge of the GIPA Act and/or Standing Order 52, with demonstrated experience in interpreting legislation, making formal access decisions, and/or coordinating Standing Order 52 returns, and providing clear, accurate advice.
• Strong stakeholder engagement skills, with the ability to collaborate across internal business areas, network agencies, and external bodies to ensure timely and compliant information access outcomes.
• Proven ability to manage a diverse workload, balancing multiple priorities and deadlines while delivering high-quality, sound decisions and advice.
• A proactive approach to continuous improvement, contributing to the refinement of internal processes and the delivery of training to uplift capability across the department.
• Confidence in representing the department externally, including in reviews and tribunals, with a professional and ethical approach to sensitive and high-stakes matters.

Key knowledge and experience

• Demonstrated experience working in an environment requiring interpretation of, decision-making under, and advice on legislation—particularly the Government Information (Public Access) Act 2009 and/or Standing Order 52.

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that3 celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close 11:55PM on Thursday 23 October 2025

Should you require further information about the role please contact Jenefer Plummer on

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via or HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn