Manager Assessment

**_Do you want your work to make a difference for NSW?_**:

- Working to protect the state’s environment and heritage._
- **Natural Resources Access Regulator (NRAR)**:

- **Ongoing full-time opportunity**:

- **Office location upon negotiation across NSW, hybrid working supported**:

- **Salary relative to experience, and ranges from $149,739 to $173,174 + super**

**Natural Resources Access Regulator (NRAR)**enforces the NSW water laws and offers guidance and education to help water users comply. We strive to be an efficient and effective regulator that celebrates and reflects the diversity of the community we serve. Working with NRAR provides a chance to make sure water is used lawfully so that all communities and the environment get a fair share.

The Investigations & Enforcement team within NRAR is seeking to appoint a **Manager Assessment & Operations** in an ongoing full-time basis.

**About You**

Lead and manage the Triage Assessment team to deliver efficient, risk-based assessments of complaints and referrals involving alleged breaches of water law. Oversee quality assurance and continuous improvement processes for triage, investigation, and enforcement activities across the branch. Provide strategic direction for business coordination, advisory services, and projects that support investigations and enforcement operations.

Key accountabilities of the role include:

- Lead and oversee the Triage Assessment team, providing expert advice, managing escalations, and ensuring high standards of complaint and referral assessments.
- Develop, implement, and maintain quality assurance, governance, and continuous improvement frameworks, embedding learnings into procedures, risk registers, and capability strategies.
- Review and approve assessment processes, documents, and correspondence, incorporating stakeholder feedback to promote transparency, accountability, and customer service.
- Monitor performance against KPIs, analyse operational data to identify trends, and drive strategic improvements in collaboration with NRAR branches.
- Provide guidance and direction to the Business Coordinator and Practice Lead (Investigations) to strengthen systems, processes, capability, and branch performance.

**Essential Requirements**
- Experience with overseeing day-to-day operations to ensure efficient service delivery.
- Experience in complaint handling, regulatory or investigative environments.
- Intra-state travel requiring periods of being away from home.
- NSW Class C Driver licence.

For more information read the full Role Description: Manager Assessment and Operations NRAR

**Who we are**

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

**To Apply**

**Applications close Monday 20 October 2025 at 11:55PM.**
- A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

**Looking for more information or assistance in applying?**
- Our commitment to a diverse and inclusive workplace.
- How we encourage and support people with disability
- Information and adjustments for individual needs for the recruitment process and the workplace.

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