Guest Services Advisor

2 weeks ago

Melbourne, Victoria, Australia NAB Full time $60,000 - $80,000 per year
  • Multiple opportunities available | Permanent full time and 8-month Fixed-term Full-time Opportunity based at 395 Bourke Street Melbourne CBD
  • In the role of Guest Services Advisor, you will put customers at the centre of everything you do.
  • Apply your customer service passion in a professional environment within the Banking sector.

Guest Services AdvisorWorkplace Teamcustomer obsession.

Each Day, You'll Go Above And Beyond To
  • Deliver exceptional colleague and customer experience in every interaction across a range of on-site workplace services with a focus on anticipating needs, listening to the colleagues and visitors, and making every interaction simple, effective, and quick.
  • Receive and welcome guests, collect courier deliveries, sort and transport mail to the correct location.
  • Assist with building, parking and property access including event space bookings and set-up.
  • Complete floor walks utilising a checklist, noting, and reporting maintenance issues.
  • Once proficient, cross-skill to be front of house and back of house capable.

We're looking for the best and brightest to deliver the best for our customers. You'll need:
  • Hospitality/customer service experience in a Hotel/Concierge/Professional attendant environment would be highly regarded.
  • Holds a Certificate III in Hospitality would be highly regarded.
  • Professional verbal and written communication skills.
  • Ability to multi-task and prioritise tasks with operational awareness.
  • Able to demonstrate a common-sense approach to problem solving.
  • Demonstrable growth mindset, eager to learn and has the attitude that success means delivering as a team.

A diverse and inclusive workplace works better for everyone

Join NAB

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