Guest Service Officer

3 weeks ago

Melbourne, Victoria, Australia Hyatt Hotels Corporation Full time

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

To provide courteous, professional,efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction.To be entirely flexible and be able to be rotated within the different subdepartments of the Rooms division, or any other departments as assigned and asnecessary.

To ensure that the guests are offeredthe highest level of personalized service at all times and to report guest complaints or problems tosupervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotelactivities and a proper handover of the pending points for next shift's follow up and action is crucial.

To be aware of all hotel services,facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report andremittance envelop at the end of the shift, perform opening and closing procedures, and ensure that theAssistant Manager – Front Office signs all rebates and paid out vouchers with aclear explanation. To check and update the allocation of rooms for all guestsand follow up on the special requirements requested by the guests. To maintaina regular contact with long stay and suite guests to ensure their stays are anenjoyable one.

General responsibilities are tomaintain a high standard of grooming and hygiene at all times, to maintain agood rapport and working relationship with colleagues and all otherdepartments. Full support to Supervisors and team is essential, for any otherreasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

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