Guest Service Agent

9 hours ago

Melbourne, Victoria, Australia IHG Hotels & Resorts Part time
Overview

Join to apply for the Guest Service Agent - Part time role at IHG Hotels & Resorts

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Guest Service Agent who can make transactions seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Every day is different, but you'll mostly be:

  • Kicking off truly memorable guest experiences with the warmest of welcomes
  • Acknowledging IHG Rewards Club members and returning guests in person or over the phone
  • Taking, managing, and receiving payments for guest bookings
  • Making the check-in and check-out process feel swift and seamless
  • Staying one step ahead of guests' needs to anticipate requests and offer tailored recommendations
  • Being our guests' trusted contact – offering information for anything from local tourist attractions to public transport
Qualifications
  • 2+ years experience in Customer Service - going above and beyond to offer the customer a memorable experience
  • Strong communication skills - able to handle concerns as well as compliments and be easy to talk to
  • Ability to think on your feet and provide guests with solutions and information, especially for those new to the local area
  • Tech savvy - good grasp of common PC software and an ability to quickly learn hotel-specific software
  • Ability to work part-time shifts on a rotating roster mostly between 7am - 11pm, over 7 days a week, and assist with overnight shifts when needed
What you can expect from us

We give our people everything they need to succeed. From a competitive salary to a wide range of benefits designed to help you live your best work life – including a full uniform, paid birthday leave, membership to our retail rewards program, impressive room discounts and comprehensive paid training.

IHG supports wellbeing in health, lifestyle, and workplace through our myWellbeing framework, and we strive to create a collaborative environment where everyone can belong, grow, and make a difference.

Join us and you'll become part of our ever-growing global family. Travel is a journey — we help make it a joy, starting with a warm, inviting welcome for all guests, whether travelling on business or for fun.


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