Guest Service Officer

2 days ago

Melbourne, Victoria, Australia Hyatt Hotels Corporation Full time

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

To provide courteous, professional,efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction.To be entirely flexible and be able to be rotated within the different subdepartments of the Rooms division, or any other departments as assigned and asnecessary.

To ensure that the guests are offeredthe highest level of personalized service at all times and to report guest complaints or problems tosupervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotelactivities and a proper handover of the pending points for next shift's follow up and action is crucial.

To be aware of all hotel services,facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report andremittance envelop at the end of the shift, perform opening and closing procedures, and ensure that theAssistant Manager – Front Office signs all rebates and paid out vouchers with aclear explanation. To check and update the allocation of rooms for all guestsand follow up on the special requirements requested by the guests. To maintaina regular contact with long stay and suite guests to ensure their stays are anenjoyable one.

General responsibilities are tomaintain a high standard of grooming and hygiene at all times, to maintain agood rapport and working relationship with colleagues and all otherdepartments. Full support to Supervisors and team is essential, for any otherreasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Our family is always growing. Want to be in the know?

#J-18808-Ljbffr

  • Guest Service Officer

    3 days ago

    Melbourne, Victoria, Australia Hyatt Place Melbourne, Caribbean Park Full time

    SummaryReady to be part of team that cares for people so that they can be their best?We turn trips into journeys, encounters into experiences and jobs into careers. Join us at Hyatt.A **Part Time** **Guest Service Officer**role is now available at Hyatt Place Melbourne Caribbean Park located in the south eastern suburbs of Melbourne.**About the Role**The...

  • Guest Service Officer

    2 days ago

    Melbourne, Victoria, Australia Hyatt Place Caribbean Park Melbourne Full time $104,000 - $130,878 per year

    WELCOME TO HYATT PLACE MELBOURNE CARIBBEAN PARK Ready to be part of team that cares for people so that they can be their best?We turn trips into journeys, encounters into experiences and jobs into careers. Join us at Hyatt.  A Casual Guest Service Officer role is now available at Hyatt Place Melbourne Caribbean Park located in the south eastern suburbs of...

  • Guest Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Hyatt Centric Full time

    OverviewJoin to apply for the Guest Service Officer role at Hyatt Centric.Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.Featuring 277 luxurious rooms, as well as an indoor pool and gym,...

  • Guest Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Hyatt Centric Full time

    OverviewJoin to apply for the Guest Service Officer role at Hyatt Centric.Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.Featuring 277 luxurious rooms, as well as an indoor pool and gym,...

  • guest service officer

    2 days ago

    Melbourne, Victoria, Australia Hyatt Place Melbourne, Caribbean Park Full time $104,000 - $130,878 per year

    SummaryTo provide courteous, professional, efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.To ensure that the guests are offered the...

  • Guest Services Officer

    3 days ago

    Melbourne, Victoria, Australia Park Hyatt Melbourne Full time

    Summary**Care Connects Us**At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.**About Park Hyatt...

  • Guest Services Officer

    2 weeks ago

    Melbourne, Victoria, Australia Hyatt Hotels Corporation Full time

    About Hyatt Park Hyatt Melbourne Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service.With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.Benefits Leading global hotel brand with...

  • Guest Services Officer

    1 week ago

    Melbourne, Victoria, Australia Park Hyatt Melbourne Full time

    Summary**About Park Hyatt Melbourne**Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.**About the Role**As the Guest Services...

  • Guest Service Officer

    2 days ago

    Melbourne, Victoria, Australia Hyatt Hotels Corporation Full time

    Close Inclusive Collection Job Postings Notification"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."To provide courteous, professional,efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction.To be entirely...

  • Guest Service Officer

    1 week ago

    Melbourne, Victoria, Australia Hyatt Centric Full time

    OverviewJoin to apply for theGuest Service Officerrole atHyatt Centric.Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD.Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.Featuring 277 luxurious rooms, as well as an indoor pool and gym, Langlands...