Associate, Customer Lending Solutions

2 weeks ago

Melbourne, Victoria, Australia NAB - National Australia Bank Full time $80,000 - $120,000 per year

Associate, Customer Lending Solutions - Box Hill, VIC

Job number: 802750

Primary position location: VIC- South East region

Category: Banking & Financial Services

Category: Business Analysis

Work type: Permanent Full time

Closing at: Aug :55 AEST

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Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

  • Join our high-performing team in Customer Lending Solutions based in Box Hill BBC.
  • Be supported to learn and grow whilst developing the career you want.
  • Bring your passion to support our customer and communities to Business & Private Banking.

In the role of an Associate, CLS, you will join the Customer Lending Solutions Team that's doubling down on winning together.

Each day, you'll go above and beyond to:

  • Create and prepare, or assist in the creation and preparation, of lending submissions. Including obtaining and collation of information for customers.
  • Perform credit analysis, financial modelling, and interpretation of customers financial information.
  • Delivering a superior customer experience by managing the end to end lending process, maintaining accountability, and engaging the necessary internal/external contacts.
  • Developing strong customer relationships to identify opportunities and build advocacy.
  • Contributing to, and actively participating in, team meetings, continuous improvement practices and sharing of skills and knowledge.

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • Knowledge and experience of lending processes and credit experience.
  • Proven experience with financial analysis.
  • Understanding of policy and verification requirements.
  • A willingness to continue learn and strive to achieve positive customer outcomes.

Please note, this role is based on-site full-time at our Box Hill Business Banking Centre.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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