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Client Experience and Success Manager
2 weeks ago
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
About usThrough local expertise and global scale, we at Global Payments deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
These brands are anchored by Global Payments, a Fortune 500 brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.
Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.
As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments processing platform.
About the role
At Global Payments, we put our clients first. Our goal is to deliver differentiated client experiences that drive engagement, retention, and revenue growth.
As a Client Success Manager, (Advocacy) you'll lead a team of Client Advocates who play a pivotal role in minimising attrition, optimising processes, and ensuring client success.
You will foster a client-centric culture, proactively identify and engage at-risk clients, collaborate with cross-functional teams to enhance processes, implement revenue retention strategies, and develop innovative engagement approaches. Additionally, you will champion professional growth, creating opportunities for your team to excel and advance.
Key responsibilities:
- Lead & Develop a High-Performing Team;
- Reduce Client Attrition & Drive Engagement;
- Enhance Processes & Drive Efficiencies;
- Deliver Outstanding Client Support & Escalation Management;
- Champion Client Experience Initiatives;
- Monitor & Report Key Success Metrics.
You are passionate about delivering exceptional client experiences and have a natural talent for leading teams and driving engagement strategies that foster long-term success. You are driven, client-focused, and eager to lead a high-impact team that makes a meaningful difference.
You will also bring:
- 5 years of experience in customer service or client success roles;
- 5 years of supervisory experience leading teams;
- Strong organisational, analytical, and multitasking abilities;
- Proficiency in Excel and ability to learn new technologies quickly;
- Excellent communication skills and a passion for delivering top-tier client experiences;
- Ability to create and optimise client engagement strategies;
- Experience in account management and/or sales (preferred);
- Knowledge of integrated payments, PCI-DSS, and credit card processing (preferred).
The salary range for this role is $100, , 000 per annum superannuation performance bonus.
Our BenefitsJoin a leading global technology brand that offers benefits you'll actually value, including:
- Flexible work arrangements that support your unique need;
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leave;
- Women in Digital membership, granting you access to a host of member industry events and resources;
- Additional birthday, community giving, wellness and study leave;
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
- A jam-packed calendar of cultural celebrations and social activities;
- Global career and professional development opportunities;
- Salary sacrifice and an Employee Stock Purchase Plan.
If this role sounds right for you, we invite you to apply by clicking the Apply button. Please note you will be redirected to a Global Payments career page to submit your application.
For further information please email ***********
All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.
We respectfully ask that no recruiters contact us with regards to this role.
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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact ****
