Senior Client Relationship Manager

1 week ago

Fortitude Valley, Queensland, Australia beBeeLeadership Full time $80,000 - $87,000
Care Manager Role

We are seeking a passionate and experienced professional to join our team as a Care Manager.

This role offers flexibility with a hybrid working model, including 1–2 days per week working from home.

As a Care Manager, you will be responsible for developing and maintaining client relationships and overseeing service compliance for a portfolio of clients across various regions.

Key duties and responsibilities include:

  • Coordinate and attend meetings with prospective clients on a weekly basis
  • Process client assessments and develop personalised care plans tailored to individual needs
  • Oversee the smooth onboarding of new clients into care services
  • Manage an ongoing portfolio of clients, adapting care plans as required and handling any incidents promptly and professionally
  • Consistently review client progress notes and ensure corrective actions are implemented
  • Build and maintain strong, respectful relationships with clients and their families
  • Gather and utilise client and family feedback to enhance service quality and internal processes
  • Coordinate care staff to ensure clients receive timely and appropriate services
Required Skills and Qualifications
  • Working experience as an AHPRA registered professional (Nurse, Occupational Therapist or Social Worker)
  • Demonstrated leadership skills with proven ability to manage a large team and day-to-day changes efficiently
  • A compassionate and empathetic approach to supporting aged care clients
  • Strong organisational skills with the ability to manage competing priorities
  • Reliable and self-motivated, with a commitment to delivering high-quality care
  • Collaborative team player who thrives in a supportive and dynamic environment
  • Excellent communication skills with the ability to build trust with clients and families
  • Confident in providing professional advice and guidance tailored to individual client needs
Benefits
  • Competitive salary package
  • Hybrid working flexibility
  • Essential tools such as a company laptop, mobile phone, and headset
  • Performance-based bonuses recognising and rewarding contributions to the team's success

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