Contact Centre Team Leader
1 week ago
As part of the Contact Centre team, the purpose of this position is to build, lead, coach, and develop the Customer Care Representatives to achieve their set monthly appointment targets and quality standards. The role has a strong focus on cultivating a high-performance, learning-driven culture through structured coaching, continuous training, and development initiatives, while ensuring adherence to company policies and procedures.
- Leadership & Coaching: Lead, inspire, and coach Customer Care Representatives through regular one-on-ones, skill development, and performance management, fostering a culture of continuous learning and professionalism.
- Training & Development: Design and deliver tailored training programs, workshops, and onboarding support to close skill gaps and improve team capabilities.
- Call Quality Oversight: Own and improve call quality through monitoring, feedback, coaching, and collaboration with QA teams to enhance customer experience and objection handling.
- Performance Management: Set clear expectations, conduct performance reviews, and implement development plans to ensure alignment with service standards and company goals.
- Operational Execution: Oversee daily workflow aligned with campaign plans, collaborate with key stakeholders for effective sales forecasting and campaign delivery.
- Cross-functional Collaboration: Work closely with Marketing, People & Culture, and other departments to support recruitment, onboarding, training documentation, and continuous improvement initiatives.
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Contact Centre Trainer
1 week ago
Parkside, South Australia Audika Full time $90,000 - $120,000 per yearWe are seeking a dynamic and experienced Contact Centre Trainer to join our Contact Centre team. The successful candidate will be responsible for designing, delivering, and evaluating training programs that enhance the skills and knowledge of participants across various levels. The Trainer will ensure the training aligns with organisational goals and...
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Contact Centre Trainer
1 week ago
Parkside, South Australia Audika Australia Full time $90,000 - $120,000 per yearWho is Audika?audika_AustraliaAudika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.In Australia,...
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Customer Care Representative
2 weeks ago
Parkside, South Australia Audika Australia Full time $104,000 - $130,878 per yearAbout Us:Who is Audika?Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we're committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering...
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Customer Care Representative
2 weeks ago
Parkside, South Australia Demant Group Full time $60,000 - $80,000 per yearWho is Audika?Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we're committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality...
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Quality Assurance
2 weeks ago
Parkside, South Australia St Louis Care Full time $60,000 - $90,000 per yearJoin Our Team at St. Louis CareAt St. Louis, we've been a family-run organisation since 1946, now proudly in our third generation. We are committed to providing inclusive, diverse, and dignified services to individuals with early onset dementia, as well as aged care, both residential and in-home. Our reach extends to remote and rural areas along the...
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Clinical Nurse
1 week ago
Parkside, South Australia St Louis Care Full time $80,000 - $120,000 per yearJoin Our Team at St. Louis CareSt Louis Care is a proud, family-owned organisation that has been delivering personalised, care to South Australians since 1946. Guided by our core values ofinclusion,respect, dignity, and choice, we are committed to empowering individuals to live life to the fullest through tailored, person-centred support.Our motto, "Trust...
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Clinical Nurse
1 week ago
Parkside, South Australia St Louis Aged Care Full time $104,000 - $130,000 per yearJoin Our Team at St. Louis CareSt Louis Care is a proud, family-owned organisation that hasbeen delivering personalised, care to South Australians since 1946.Guided by our core values of inclusion,respect, dignity, and choice, we are committed toempowering individuals to live life to the fullest throughtailored, person-centred support.Our motto, "Trust our...
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Parkside, South Australia ECH Inc Full time $80,000 - $120,000 per yearAbout ECHAt ECH, we take pride in our work, our teamwork, and the positive impact we make on people's lives. We believe our people drive our success, and how we work together is just as important as what we achieve. By embracing technology and flexible working, we create a better balance between work and life.We're always looking for ways to improve the...
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Kitchen Assistant
1 week ago
Parkside, South Australia St Louis Aged Care Full time $45,000 - $65,000 per yearAbout St. Louis:St Louis Care is a proud, family-owned organisation that has been delivering personalised, compassionate care to South Australians since 1946. Guided by our core values of respect, dignity, fairness, and choice, we are committed to empowering individuals to live life to the fullest through tailored, person-centred support.Our motto, "Let...
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Kitchen Assistant Casual Position
1 week ago
Parkside, South Australia St Louis Care Full time $45,000 - $65,000 per yearAbout St. LouisSt Louis Care is a proud, family-owned organisation that has been delivering personalised, compassionate care to South Australians since 1946. Guided by our core values ofrespect, dignity, fairness, and choice, we are committed to empowering individuals to live life to the fullest through tailored, person-centred support.Our motto, "Let our...
