Contact Centre Trainer

7 days ago

Parkside, South Australia Audika Full time $90,000 - $120,000 per year

We are seeking a dynamic and experienced Contact Centre Trainer to join our Contact Centre team. The successful candidate will be responsible for designing, delivering, and evaluating training programs that enhance the skills and knowledge of participants across various levels. The Trainer will ensure the training aligns with organisational goals and industry standards while fostering a supportive and engaging learning environment.

  • Develop and deliver high-quality training programs tailored to the needs of diverse learner groups, ensuring alignment with the Australian Qualifications Framework (AQF) and relevant industry standards.
  • Conduct needs analysis to identify training gaps and opportunities for improvement within the organisation.
  • Facilitate engaging workshops and training sessions, employing a variety of instructional techniques and assessment methods to enhance participant learning outcomes.
  • Evaluate the effectiveness of training programs through participant feedback, assessments, and performance metrics, making necessary adjustments to improve future training initiatives.
  • Collaborate with subject matter experts and stakeholders to curate training content that meets industry best practices and regulatory requirements.
  • Maintain up-to-date knowledge of industry trends, training methodologies, and technologies to continuously enhance personal and organisational training capabilities.
  • Provide coaching and mentoring to participants, fostering a culture of continuous improvement and professional development.
  • Ensure compliance with organisational policies and procedures, including health and safety regulations.

  • Contact Centre Trainer

    1 week ago

    Parkside, South Australia Audika Australia Full time $90,000 - $120,000 per year

    Who is Audika?audika_AustraliaAudika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.In Australia,...

  • Contact Centre Team Leader

    1 week ago

    Parkside, South Australia Audika Full time $90,000 - $120,000 per year

    As part of the Contact Centre team, the purpose of this position is to build, lead, coach, and develop the Customer Care Representatives to achieve their set monthly appointment targets and quality standards. The role has a strong focus on cultivating a high-performance, learning-driven culture through structured coaching, continuous training, and...

  • Customer Care Representative

    2 weeks ago

    Parkside, South Australia Audika Australia Full time $104,000 - $130,878 per year

    About Us:Who is Audika?Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we're committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering...

  • Customer Care Representative

    2 weeks ago

    Parkside, South Australia Demant Group Full time $60,000 - $80,000 per year

    Who is Audika?Audika is part of Demant, a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we're committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality...

  • Clinical Nurse

    1 week ago

    Parkside, South Australia St Louis Care Full time $80,000 - $120,000 per year

    Join Our Team at St. Louis CareSt Louis Care is a proud, family-owned organisation that has been delivering personalised, care to South Australians since 1946. Guided by our core values ofinclusion,respect, dignity, and choice, we are committed to empowering individuals to live life to the fullest through tailored, person-centred support.Our motto, "Trust...

  • Clinical Nurse

    7 days ago

    Parkside, South Australia St Louis Aged Care Full time $104,000 - $130,000 per year

    Join Our Team at St. Louis CareSt Louis Care is a proud, family-owned organisation that hasbeen delivering personalised, care to South Australians since 1946.Guided by our core values of inclusion,respect, dignity, and choice, we are committed toempowering individuals to live life to the fullest throughtailored, person-centred support.Our motto, "Trust our...

  • Quality Assurance

    2 weeks ago

    Parkside, South Australia St Louis Care Full time

    Join Our Team at St. Louis CareAt St. Louis, we've been a family-run organisation since 1946, now proudly in our third generation. We are committed to providing inclusive, diverse, and dignified services to individuals with early onset dementia, as well as aged care, both residential and in-home. Our reach extends to remote and rural areas along the...

  • Accounts Payable

    2 days ago

    Parkside, South Australia St Louis Care Full time $60,000 - $80,000 per year

    About St. LouisSt Louis Care is a proud, family-owned organisation that has been delivering personalised, compassionate care to South Australians since 1946. Guided by our core values ofrespect, dignity, fairness, and choice, we are committed to empowering individuals to live life to the fullest through tailored, person-centred support.Our motto, "Trust our...

  • Kitchen Assistant

    1 week ago

    Parkside, South Australia St Louis Aged Care Full time $45,000 - $65,000 per year

    About St. Louis:St Louis Care is a proud, family-owned organisation that has been delivering personalised, compassionate care to South Australians since 1946. Guided by our core values of respect, dignity, fairness, and choice, we are committed to empowering individuals to live life to the fullest through tailored, person-centred support.Our motto, "Let...

  • Kitchen Assistant Casual Position

    1 week ago

    Parkside, South Australia St Louis Care Full time $45,000 - $65,000 per year

    About St. LouisSt Louis Care is a proud, family-owned organisation that has been delivering personalised, compassionate care to South Australians since 1946. Guided by our core values ofrespect, dignity, fairness, and choice, we are committed to empowering individuals to live life to the fullest through tailored, person-centred support.Our motto, "Let our...