Contact Centre Trainer

1 week ago

Parkside, South Australia Audika Full time $90,000 - $120,000 per year

We are seeking a dynamic and experienced Contact Centre Trainer to join our Contact Centre team. The successful candidate will be responsible for designing, delivering, and evaluating training programs that enhance the skills and knowledge of participants across various levels. The Trainer will ensure the training aligns with organisational goals and industry standards while fostering a supportive and engaging learning environment.

  • Develop and deliver high-quality training programs tailored to the needs of diverse learner groups, ensuring alignment with the Australian Qualifications Framework (AQF) and relevant industry standards.
  • Conduct needs analysis to identify training gaps and opportunities for improvement within the organisation.
  • Facilitate engaging workshops and training sessions, employing a variety of instructional techniques and assessment methods to enhance participant learning outcomes.
  • Evaluate the effectiveness of training programs through participant feedback, assessments, and performance metrics, making necessary adjustments to improve future training initiatives.
  • Collaborate with subject matter experts and stakeholders to curate training content that meets industry best practices and regulatory requirements.
  • Maintain up-to-date knowledge of industry trends, training methodologies, and technologies to continuously enhance personal and organisational training capabilities.
  • Provide coaching and mentoring to participants, fostering a culture of continuous improvement and professional development.
  • Ensure compliance with organisational policies and procedures, including health and safety regulations.

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