Client Manager, Workers Compensation

2 weeks ago

Haymarket, New South Wales, Australia GSA Insurance Brokers Full time
Overview Due to continued growth, we have an exciting new opportunity to join our Workers Compensation team as a Client Manager in our Sydney office. We're looking for someone who is passionate about workers compensation and advocating for our clients in the complex workers compensation landscape. This role will suit a confident Case Manager / Senior Case Manager with Workers Compensation experience looking to take the next step in their career.
If this sounds like you, we'd love to hear from you
Main objectives Management of the client's workers compensation program, including strategic claims and return to work advice and locating resources to address injury trends / legislative requirements
Implementing ongoing management agreements which are structured to meet the client's changing needs and GSA workload
Renewing or amending existing policies, including premium projections based on the impact of claims
Prepare detailed renewal and new business reports for all clients
Supporting our dedicated RTW Coordinator as/when required
Gather underwriting information and understand risk profile and foresee clients' insurance needs
Organise and attend renewal and new business meetings with your direct manager and understand the specific insurance requirements for the clients
Building and maintaining positive ongoing relationships with clients and underwriters
Advising clients on significant risks and recommended areas of improvement
Marketing and New Business Development activities in order to develop the client portfolio
Provide a high level of customer service and advice to all clients across the portfolio
Maintain regular contact with the clients throughout the year and provide advice and support where necessary
Staying abreast of changes within the insurance market and clients' industry sectors
Education & Qualification A University degree or equivalent education is highly regarded
NSW Workers Compensation Return to Work Coordinator Certification preferred
Tier 1 Compliance preferred but not essential
Knowledge & Experience At least 1.5 years experience in front end workers compensation claims management
Strong written and verbal communication and interpersonal skills
The ability to build and develop relationships and liaise with clients at all levels
Customer service skills and business acumen
The ability to manage your time and work on a number of projects concurrently
Strong analytical skills
The ability to work well in a team environment
An understanding of client confidentiality
Administrative and IT skills, Skills in Microsoft Word, Excel, Outlook and PowerPoint

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