Implementation Consultant

About us HSI Donesafe, an HSI Company, is one of the fastest growing cloud-based workplace health, safety, and compliance platforms. Known as "The People's Safety Software", Donesafe is built with the user in mind and is designed to ease the administrative burden and cost of WHS management. Our parent company, HSI, is a leading Environmental, Health and Safety (EHS) and workforce development provider based in the United States that offers safety and workplace training, safety management software, and compliance solutions. Founded in 1977, HSI has seen tremendous growth supported by innovative technology, robust systems, and exceptional customer support. Our mission is to make the workplace and community safer.
have a fantastic opportunity to join our Implementation Team as an Implementation Consultant. This position reports to the Safety Implementation Lead. Whilst this role is advertised in Sydney, NSW, given the roles hybrid nature we would consider candidates across Melbourne & Brisbane too.
Responsibilities Kick off the implementation project with clear information on project scope and deliverables.
Ensure timely action, and successful delivery of milestones through the entire implementation cycle
Work with internal teams to facilitate implementations
Raise risks and issues to the Customer promptly.
Provide a clean and thorough hand-over following implementation to support or the Customer Success Manager
Assist support with customer specific or technical questions
Successfully manage multiple projects concurrently
Update all systems and documentation as required
Partner with clients to achieve successful implementations and deliver the following:
Attend project meetings, as required.
Lead workshops, when required
Where possible, configure HSI Donesafe's Injury & Claims Management system to meet their needs
Front-end data imports, as required
Liaising with the clients' workers compensation agents to gather data
Work closely with the Technical Solutions resources during testing and reviewing self-insurance data
Identify Change Requests and follow the change request process
Estimate effort to deliver configuration change requests, when required
Support the Go Live preparation
Support and action the deployment task
Support Hypercare post Go Live2.
2. Undertake the following as an implementation manager in a cross functional project team:
Lead Kick off meetings
Work with internal stakeholders and teams to ensure a successful delivery
Provide progress updates on the project, when required
Competencies Adaptability - The ability to balance competing priorities and multiple projects in a fast-paced environment
Positive Interactions – You have a positive attitude with strong interpersonal, verbal, and free written communication skills
Collaboration – the ability to work with colleagues to meet customer needs
Problem Solving – the ability to listen to customers and patiently troubleshoot implementation challenges
Impact – provide excellent customer service with the ability to satisfactorily resolve implementation and customer issues
Innovation – you are driven; no one needs to push you
Customer Focused – provide timely and clear communication, deliver to agreed timelines and provide updates before required to.
Qualifications 2-4 years' experience within an OHS or workers compensation role highly preferred
2+ years of Implementation experience preferred
SaaS implementation experience preferred
Experience communicating with large and enterprise clients preferred
Experience using our injury management & claims system preferred
Proficient in project management tools, MS Office Applications, experience with CRM tools (Salesforce)
This is an exciting opportunity to join a market leading and rapidly growing function, highly focused on achieving goals and delivering results.
What's in it for you? Access to a confidential and free EAP Service (Employee Assistance Program)
Birthday Bonus Day – A day of paid leave for your birthday
Access to FlareHR Employee Benefits & Discounts, including Novated Leasing
Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses.
Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee's are entitled to 16 hours of volunteer leave per year to support causes that align with our mission Connection Workplace Safety, Compliance and Employee Development
A flexible working environment
A collaborative and supportive team-based environment
Our culture Life at HSI Donesafe is underpinned by two key values:
#OwnIt - We do what we do with passion and enthusiasm. We take responsibility and just get the job done.
#GotYourBack - We're a company that fosters collaboration, teamwork, and innovation. We work exceptionally hard and celebrate our wins together.
#Better - Creating new and better ways for our team and organization to be successful. As an organization and as individuals, we are a work-in-progress always striving to be better.
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