Administration Officer

Local Council
- Friendly crew
- Good work environment

**Administration Officer (Secretarial and Administration)**

This position will provide general administrative assistance and business support to the broader Waste Services department.

**Key Responsibilities and Outcomes**:

- Provide administrative support and general assistance within the Waste Services department ensuring appropriate communication of any matters or emerging issues requiring attention.
- Manage incoming and outgoing correspondence and customer requests ensuring timely responses, appropriate follow-up and escalations and preparing outgoing correspondence as required.
- Assist with preparing briefing notes, statistical data, presentations and other business documents.
- Assist in the creation and maintenance of agendas and minutes for departmental meetings.
- Assist with the department’s reporting, budget and procurement processes; liaising with suppliers, obtaining quotes, raising purchase orders, process invoices and reconciling credit cards.
- Assist in the review and update of resources including template letters, forms and customer service reference information to ensure accuracy, consistency and alignment with departmental processes.
- Assist in reviewing processes within the department with an emphasis on efficiency and service enhancement.
- Develop and maintain positive relationships with customers and stakeholders that will increase the effectiveness and profile of the team and department.
- Contribute to a positive team environment to achieve a high performance, continuous improvement and customer-focused culture.

**Knowledge & Experience**
- Sound knowledge of administration practices and procedures.
- Well-developed organisational skills and work ethic with the ability to work autonomously.
- Well-developed time management skills to achieve proficiency and effectiveness in managing the workload and priorities, and meeting deadlines.
- Proficiency with the Microsoft Office suite of programs and the ability to develop proficiency with council's corporate systems.
- Well-developed people and relationship skills with demonstrated ability to work in a team environment, communicate effectively at all levels of the organisation, contribute to a positive work environment and with a strong focus on provision of quality customer service

**Qualifications**
- Certificate II in Business Administration or equivalent experience.
- Current C class drivers licence.