Guest Experience Officer

2 days ago

Emu Plains, Australia Ingenia Communities Full time

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.**About the Park**

Located at the foot of the Blue Mountains and 2km from Penrith, Ingenia Holidays Nepean River offers accommodation to suit families, couples, and sporting enthusiasts.

This great holiday spot backs onto the picturesque Nepean River, making it one of our most scenic holiday parks in NSW. The park features a choice of accommodation, including cabins and powered campsites. All accommodation is located centrally within the park, providing guests with easy access to amenities.

**About the Role**
We are currently seeking a professional and friendly Guest Experience Officer to support our front desk and ensure a welcoming experiencing for our guests. **This is a casual position, approximately 30 hours per week with more hours during peak season.**

**Responsibilities**
- Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
- Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
- Direct guest check in and check out and attend to general receptionist duties following correct procedures
- Ensure high level of customer service is maintained at all times
- Contact housekeeping or maintenance staff when residents/guests report problems

**You bring**
- Exceptional customer service skills
- Previous experience in a similar role / industry
- Computer literate using Microsoft Suite and booking software
- Passionate about the tourism industry with a strong sales ability
- Team player, strong attention to detail and well organised worker

**Culture and Benefits

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