7. Customer Service Officer

**About SPC**

The Good Meal Co is dedicated to spreading the joy of food across Australia to those in need of the tastiest care meals, home delivered so they can eat, feel and live better.

We believe the simple act of enjoying delicious food contributes spectacularly to morale and better health. Today, you can rely on us to look after you with nutritious, satisfying and seriously good food that you know you'll enjoy.

Good Meals are the perfect home-delivered care meals for those seeking a registered NDIS Meal Provider as well as the elderly, those recuperating and busy people looking for a prepared meal partner that shares their love of food. We know you'll enjoy your meals as much as we enjoy creating them for you. Our facility is located in Emu Plains, NSW Australia and is a wholly owned subsidiary of SPC Global Pty Ltd.

SPC is a proud manufacturer Australian food and beverage and is committed to the important role it plays in the Australian economy and manufacturing industry. We are proud that 90% of our ingredients are grown right here in Australia.

At SPC our purpose to make food better, is founded in good science, on a passion to enhance the lives of people through quality food and a commitment to provide it when and where it’s needed. We are a heritage brand, with bold, audacious ambitions to make food better, at home and on the world stage.

Our business has a purpose of Globalising an Iconic Australian Brand. We have a set of principles that guide everything we do to create Better Food for the future.

**Our Culture**

Our employees come from all walks of life, across many cultures and backgrounds. The strength of our brands is supported through the strength of our people. We recognise that creating a diverse workforce and building capability is critical to our ongoing success. We are looking for new talent to join our vibrant business.

**The Role**:
We currently have an excellent opportunity for a highly motivated and capable Customer Care Officer to join our Good Meal Co team. Reporting to Customer Care Team Leader the role of the Customer Care Officer is to be responsible for is to work within a defined framework to drive incremental sales of convenience meals to customers including (but not limited to) people who are a participant of the National Disability Insurance Scheme (NDIS), customers who access Federal Government aged care funding who are either self-managed or managed through an Aged Care Provider, and private customers.

**The scope of the role includes, but is not limited to**:

- Receive inbound & conduct outbound calls to current and newly onboarded customers
- Improve value per order through upselling of meals
- Complete sales tasks correctly within approved business systems
- Resolve customer issues at point of contact, within delegation
- Communication with external and internal stakeholders to assist the facilitation of onboarding and continuity of services
- Communication with the SPC Care Field Team on the allocation of leads
- Respond to in bound calls relating to a range of enquires (orders, deliveries, new customer set up, change order, general enquiries)
- Facilitate outbound communications to customers / clients
- Update, upsell, renew orders or assist with funded plans
- Utilise available business systems to create, change, update or validate relevant information for customer orders & enquiries
- Commit to safe work procedures and lead safe work behaviours, including matters relating to fitness for work and wellbeing
- Other tasks as required

**You will bring**:

- Previous telesales and/or other B2C customer service roles in fast paced environments
- Proven experience multi-tasking within online and software environments
- Demonstrated experience in working to business strategies and revenue targets within a team environment
- Knowledge of NDIS/Home Care and/or aged care sector environments desirable but not mandatory
- Cert IV Aged Care & Disability or other qualification or experience in this field is highly desirable
- but not mandatory
- Strong aptitude for online platform and software environments
- Articulate and clear communicator (verbal & written)
- Excellent multi-tasking skills
- Calm, self-aware with a strong EQ
- Strong problem-solving skills
- Good attention to detail, accuracy, and time management
- Compassion, empathy & desire to facilitate assistance to vulnerable populations
- High level of interpersonal and communication skills
- Ability to thrive in a fast-paced environment
- A hands-on approach with determination to make things happen

**What We Offer**:
Aside from being part of one of Australia’s most iconic businesses, SPC will also make sure you are fully trained for the job you are asked to do, and you will work in a great safe team environment with others who have a wealth of experience to share.
- Annual professional development
- Competitive manufacturing wages and conditions
- A strong health and safety culture
- A free and confi