Call Centre Officer
2 weeks ago
6 months contract
- Based in Emu Plains area
- Monday - Friday
**About the company**
Our client, one of Australia's leading producers of high quality frozen prepared meals and finger-foods is seeking customer service officers.
**About the role**
Reporting to Customer Service Team Leader, this role is required to deliver a high quality, efficient, and empathetic service in online ordering.
**Key Responsibilities include**:
**Y**our duties will include, but not be limited to:
- Receive inbound & conduct outbound calls to current and newly on-boarded customers
- Complete tasks correctly within approved business systems
- Resolve customer issues at point of contact
- Communicate with external and internal stakeholders to ensure continuity of services
- Instigate general inquiries and feedback
- Previous customer service roles in fast paced environments
- Proven experience multi-tasking
- Clear communicator (verbal & written)
- Strong problem-solving skills
- Good attention to detail, accuracy, and time management
- Compassion, empathy & desire to facilitate assistance to vulnerable customers
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